Solved: HP Laptop Keyboard Not Working on Windows 11

In the dynamic world of Windows 11, encountering issues with your HP laptop keyboard can be frustrating. Fear not; we've got the solutions to tackle this problem head-on.


By Maggie Updated on January 25, 2024

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Understanding the Problem

The first step in resolving any issue is understanding it. If you find your HP laptop keyboard not working on Windows 11, you're not alone. This section will explore the nuances of this problem and delve into potential causes.

HP Image

Potential Causes

  • Driver Issues:

Outdated or incompatible keyboard drivers can lead to functionality issues.

  • Hardware Glitches:

Physical damage, loose connections, or hardware malfunctions may disrupt keyboard functionality.

  • Software Conflicts:

Conflicts with other installed software can create a hurdle for smooth keyboard operation.

Solutions to the Rescue

Solution 1: Update Keyboard Drivers

  1. Navigate to "Device Manager" on your Windows 11 laptop.
  2. Locate the "Keyboards" section, right-click on your keyboard, and select "Update driver."
  3. Follow the on-screen instructions to complete the update process.

Solution 2: Check Hardware Connections

  1. Power off your laptop and disconnect it from any power source.
  2. Gently remove the laptop battery if possible.
  3. Check for any loose or disconnected keyboard cables.
  4. Reconnect or replace the cables carefully.

Solution 3: Identify and Uninstall Conflicting Software

  1. Open "Control Panel" on your Windows 11 laptop.
  2. Navigate to "Programs" and then "Programs and Features."
  3. Identify recently installed or updated software that may be causing conflicts.
  4. Uninstall the conflicting software and restart your laptop.

Solution 4: Use System Restore

  1. Type "Create a restore point" in the Windows search bar and select the corresponding result.
  2. In the System Properties window, click on the "System Restore" button.
  3. Follow the on-screen instructions to restore your system to a previous state.

Solution 5: Perform a System Scan for Malware (H3)

  1. Run a full system scan using your preferred antivirus software.
  2. Remove any detected malware or threats.
  3. Restart your laptop and check if the keyboard is functioning.

Recommendation: AOMEI Backupper

Enhance Your Backup Strategy with AOMEI Backupper

While resolving keyboard issues, it's essential to prioritize data safety. AOMEI Backupper offers a robust solution for seamless backup and recovery, ensuring your files are protected.

Pros and Cons

AOMEI Backupper stands out with its user-friendly interface, efficient backup capabilities, and reliable recovery options. However, users might find advanced features limited in the free version, making the consideration of the paid version beneficial.

FAQ – Answering Your Queries (H2)

Q: How often should I update my keyboard drivers?

A: It's advisable to check for updates monthly to ensure your drivers are current.

Q: Can AOMEI Backupper recover files if my keyboard issue leads to data loss?

A: Yes, AOMEI Backupper can assist in recovering lost files, providing an added layer of protection.

Q: Are there alternative backup solutions compatible with Windows 11?

A: Yes, alternatives like Macrium Reflect and EaseUS Todo Backup offer similar functionalities for backup and recovery.

Q: Will restoring my system using System Restore affect my files?

A: System Restore aims to restore system settings without affecting personal files. However, backing up essential data is always a good practice.

Q: What precautions should I take when checking hardware connections?

A: Ensure the laptop is powered off and disconnected from any power source before inspecting and reconnecting hardware.

Q: Can conflicting software cause permanent damage to my keyboard?

A: Conflicting software usually affects functionality rather than causing permanent damage. Uninstalling conflicting software is crucial for resolution.

Demystifying Technical Terms

1. Device Manager:

Device Manager is a Windows utility that allows users to view and control hardware attached to the computer.

2. System Restore:

System Restore is a feature in Windows that allows users to revert their computer's state to a previous point in time.

3. Malware Scan:

Malware scanning involves detecting and removing malicious software that may harm your system.

Pro Tips

1. Regular Backups:

Establish a routine for backing up your data using AOMEI Backupper to mitigate the impact of potential issues.

2. Driver Maintenance:

Keep your drivers up-to-date to ensure optimal hardware performance, including your keyboard.

3. System Check-ups:

Periodically perform system scans for malware to maintain a secure computing environment.


In conclusion, the frustration of an HP laptop keyboard not working on Windows 11 can be alleviated with the right solutions. From updating drivers to utilizing AOMEI Backupper for robust backup, addressing FAQs, and understanding technical terms, you're now equipped to conquer keyboard issues. Implement these solutions, stay proactive with backups, and enjoy a seamless computing experience on Windows 11.

Maggie · Editor
Maggie is a technical editor from AOMEI and troubleshoots technical problems against data protection. She has received professional and systematic technical training. With a focus on user experience, security, and problem-solving, she always puts herself in the readers' shoes and provides them with valuable technical insights.