Outlook Account Recovery Not Working: Troubleshooting Guide

This article delves into the problem of Outlook account recovery not working issue, offering practical solutions and introducing AOMEI Backupper as a reliable tool for safeguarding your Outlook data.


By Jonna Updated on February 2, 2024

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If you've ever faced the frustration of "Outlook account recovery not working," you're not alone. In this article, we'll unravel the common issues users encounter during the account recovery process and provide practical solutions to ensure a smoother experience. Let's dive in.

Outlook Account Recovery Not Working

Understanding the Issue

The journey to resolving Outlook account recovery problems begins with understanding the root causes. From forgotten passwords to server issues, we explore the myriad reasons behind these challenges. Error messages become roadblocks, leaving users perplexed. "Why is my Outlook account recovery not working?" Let's demystify these hurdles and find user-friendly solutions.

Incorrect Information

Providing inaccurate recovery information can thwart the recovery process.

Security Measures

Security protocols, like two-factor authentication, can complicate account recovery.

Account Lockout

Multiple failed recovery attempts might lead to temporary account lockout.

Troubleshooting Outlook Account Recovery Not Working

We offer a step-by-step guide to navigate through common recovery issues for can't recover Outlook account. Whether it's resetting passwords, verifying account information, or dealing with two-factor authentication glitches, our comprehensive troubleshooting tips will empower you to regain control of your Outlook account.

Solution 1: Verify Recovery Information

1. Check Recovery Email and Phone:

Ensure that the recovery email and phone number associated with your account are correct.

2. Update Information if Necessary:

If the information is outdated, update it in your account settings.

3. Double-Check Security Questions:

Verify that your security questions have accurate and memorable answers.

Solution 2: Navigate Two-Factor Authentication

1. Retrieve Authentication Codes:

Use backup codes or retrieve authentication codes from your secondary device.

2. Temporary Disable 2FA:

If possible, temporarily disable two-factor authentication during recovery.

3. Contact Support:

Reach out to Microsoft Support for assistance in case of persistent issues.

Solution 3: Manage Account Lockout

1. Wait for Timeout Period:

Allow time for any temporary account lockout to expire.

2. Reset Password After Lockout:

Use the "Forgot Password" option after the lockout period to reset your password.

3. Contact Support if Needed:

If the issue persists, contact Microsoft Support for further guidance.

AOMEI Backupper: A Reliable Outlook Backup and Recovery Solution

Enter AOMEI Backupper- your ally in safeguarding Outlook data. It is a robust backup solution designed to complement Outlook's backup and recovery process. Knowing you have a secure backup can alleviate the stress associated with Outlook email recovery not working.

Step-by-Step Guide to AOMEI Backupper Usage

Curious about AOMEI Backupper's functionality? We guide you through the installation and setup process. Learn how to create a foolproof backup of your Outlook data, ensuring that even if recovery fails, your information remains intact. It's the safety net every Outlook user needs.

1. Download and Install AOMEI Backupper:

Visit the official website, download AOMEI Backupper, and follow the installation instructions.

2. Open AOMEI Backupper:

Launch the software and select "Backup" followed by "Outlook Backup."

3. Choose Outlook Data:

Click on "Add Outlook Data" to select your Outlook data for backup.

4. Select Backup Destination:

Choose a secure path for storing your Outlook backup files.

5. Initiate Backup Process:

Click "Start Backup" to commence the backup process, ensuring the safety of your Outlook data.

To recover your Outlook backups, click "Restore" and then click "Select Task", choose a backup point based on the created time and backup type, and click the "Next" button. Then, select the Outlook email folder you want to restore and click the "Next" button. Specify a restore location and hit "Start Restore."


Q: Can AOMEI Backupper be used for other email platforms besides Outlook?

A: Yes, AOMEI Backupper supports backup for various email platforms, ensuring comprehensive data protection.

Q: How often should I update my Outlook recovery information?

A: It's recommended to update your recovery information at least every three months to ensure accuracy.

Q: Can AOMEI Backupper restore individual emails, or is it an all-or-nothing backup?

A: AOMEI Backupper allows for selective restoration, providing flexibility in recovering specific items rather than the entire dataset.

Q: Are there any additional security measures I can take to enhance Outlook account recovery?

A: Enabling two-factor authentication adds an extra layer of security, fortifying your Outlook account against unauthorized access.

Q: Is AOMEI Backupper suitable for beginners, or does it require advanced technical knowledge?

A: AOMEI Backupper is designed with user-friendliness in mind, making it accessible for beginners while offering advanced features for tech-savvy users.


When faced with the frustration of Outlook account recovery not working, a well-informed approach can turn the tide.

By understanding the root causes, implementing effective solutions, and incorporating AOMEI Backupper into your data management strategy, you can navigate the challenges of account recovery with confidence. As you embark on the journey of reviving your Outlook access, armed with insights and robust tools, you'll unveil a smoother, more secure recovery process.

Jonna · Editor
Jonna joined AOMEI in 2021 and has become a professional in the areas of computer backup and restoration, disk cloning, file synchronization, etc. She maintains a keen eye for the latest technology trends, ensuring that the information provided is always in step with industry developments.