How to Fix Outlook Not Receiving Emails Problem

Having problems with Outlook not receiving emails? If Outlook can't receive emails, it can cut off our business and personal life. Fortunately, there are several ways to solve this problem


By Yuka Updated on March 1, 2023

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Why Outlook 365 Not Receiving Emails?

If you are experiencing the problem of not receiving emails in Outlook, don't worry, you can get it back to normal with the solutions provided for you in the article. But before you take any action, you can understand what are the causes of this problem.

  • There is no Internet connection.
  • The emails went to the spam folder.
  • A corrupt email profile.
  • A bad email rule.
  • Outlook is set to work offline.
  • Outlook may be down.

 Outlook Not Receiving Emails

How to Fix "Outlook Not Receiving Emails But Can Send"

As you can see above, there may be various reasons why Outlook can't receive emails. For different reasons, there are different solutions. Here, I have prepared 6 solutions for you. You can check them below.

Solution 1. Check The Junk Folder in Outlook

Microsoft Outlook has a spam filtering option that sends junk and suspicious emails to a spam folder. This folder is separate from your inbox, so if Outlook emails not coming through, Outlook may put them here by mistake.

Fortunately, it's easy to move those emails back into your inbox. In the future, you can also instruct Outlook not to mark emails from that specific sender as junk mail from this point forward.

  1. Launch Outlook and click on the Junk Email option in the left sidebar.
  2. You will see emails that Outlook has marked as spam. If you find the email you are expecting here, right click on it, select Junk and then select Not Junk.

Not Junk

  1. Before Outlook moves the email back to the Inbox, it will ask you if you want to always trust emails from this sender. If so, check the checkbox and click OK.

Mark as Not Junk

Solution 2. Change Your Email Sorting Options

If your sorting options in Outlook are configured to not show the most recent emails at the top, your newly received emails may get mixed up with other emails. This can make it look like Outlook are not receiving emails at all. A quick and easy way to fix this problem is to change the sorting order of emails in Outlook.

  1. Open Outlook and click on Inbox on the left.
  2. Click on Arrange by text (it might say By Date, or something similar) and select the Date option.

Arrange By

  1. At the bottom of the menu, select Newest on Top. You can also use the arrow icon next to the sort selection to change the ascending or descending order.

Solution 3. Check Offline Settings

Outlook has an option called "Work Offline" that allows you to disconnect from the server when you don't want to receive new emails. If this option is enabled, this could be the reason why your Outlook not receiving emails. You can solve this problem by disabling the offline mode in Outlook.

  1. Open Outlook and click on the Send/Receive tab at the top.
  2. Click on the Work Offline option in the Preferences section.

Work Offline

Solution 4. Check the Blocked Users List

If you have added a particular user to Outlook's blocked users list, then you will not be able to receive their emails. Sometimes, we add someone to the block list but forget about it afterwards. If Outlook not showing new emails, you can do this.

  1. Click on the Home tab at the top of Outlook and select Junk.
  2. Click on Junk E-mail Options in the newly opened menu.

Junk E-mail Options

  1. Select the Blocked Senders tab to see the list of people you have blocked in Outlook.
  2. If the emails you wish to receive are on this list, click on their name and select Remove. This will remove them from the blocked list so that you can receive their emails.


Solution 5. Check Outlook Rules

If you create any rules, your emails may be diverted away from your inbox, forwarded to another email account, or deleted. This is one of the main reasons why your Outlook not receiving emails but can send If you are not sure if you have a rule that might enable your email to be transferred, you can refer to the following steps to check.

  1. Click the File tab at the top of Outlook.
  2. On the Info tab, choose Manage Rules & Alerts on the following screen.

Manage Rules & Alerts

  1. Under Email Rules, you will see all the rules you have created for your emails. You need to find the rule that modifies your incoming emails and uncheck the box next to it.

Email Rules

Best Solution to Protect Outlook Data

After solving the problem of Outlook not accepting emails, I suggest you to create a backup of Outlook. One of the main reasons for backing up Outlook data is to prevent data loss and corruption. Here is a reliable Outlook backup software recommended for you to help you backup your Outlook data.

AOMEI Backupper Professional is a reliable and professional email backup software that can help you a lot. With its Outlook backup feature, you can copy copies of Outlook items, including emails, contracts, attachments, etc. to other destinations. It integrates a lot of backup features that are worth your trying, including:

💖 It allows you to backup Outlook to multiple locations such as cloud services (Dropbox, OneDrive, Google Drive), internal and external disks, USB drives, NAS devices, network locations, SD cards, etc.
💖 You can use incremental or differential backups to back up changed data, so it doesn't take a lot of time and space.
💖 It supports you to create automated Outlook backups and you can set scheduled backup tasks for daily, weekly, monthly and event triggered frequency.
💖 The Professional Edition supports Windows 11, 10, 8, 7, XP and Vista operating systems. Server users, please try AOMEI Backupper Server.

If you want to backup Outlook, click the download button below to install AOMEI Backupper to your computer and run it.

Download Free TrialWin11/10/8.1/8/7/XP
Secure Download

Step 1. Open Outlook, type email and click Connect, then follow the on-screen instructions to add the Outlook account.

Add Account Oulook

Step 2. Open this powerful backup software, click Backup and then Outlook Backup.

Outlook Backup

Step 3. Then follow the prompts to add the Outlook data you want to backup and choose a safe place to store your backup.

Add Outlook Data

Step 4. Click Start Backup to backup Outlook data immediately.

Start Backup

Final Words

I believe the five methods provided in this article can help you solve the problem of Outlook not receiving emails. In daily work and life, mailboxes are an essential part. Given the central importance of written communication in our personal and professional lives, having a backup of this data is crucial to preserving historical correspondence. So after solving the problem, it is recommended that you immediately use the professional email backup software provided in this article to protect Outlook data.

Yuka · Editor
Yuka, our dedicated editor at AOMEI Technology, is committed to bringing you valuable insights and guidance in data protection. Her mission is to empower everyone with her knowledge in computer backup and recovery, disk cloning, file synchronization, and more. Yuka's goal is to do her best to make complex tech tasks simple and ensure that your digital world remains safe and secure.