Solved: External Hard Drive Shown as “Unknown device” in Windows

July 12, 2019

Bothered by the issue that the external HDD/USB flash drive is shown as “Unknown device” in Windows 7/8/10? Go through this article to get effective solutions.

Help: external hard drive becomes “Unknown device” in Device Manager

“Hi all,

I've had a Simpletech 120GB External HDD for a few years now and just recently I began receiving the error message ‘Unrecognized device’. In Device Manager, the HDD comes up as ‘unknown device’. I've scoured the web for an answer but have found nothing. Any help would be appreciated!”

Actually, external hard disk shown as “Unknown device” is a common issue encountered by a lot of users. Besides external HDDs, users also report their USB flash drives become “Unknown device” all of a sudden. Following reasons may account for the problem:

  • The currently loaded driver for the external drive has become unstable or corrupt.

  • Your USB controllers may have become unstable or corrupt.

  • Your external drive may be entering selective suspend.

  • Your PC motherboard may need updated drivers.

Now you know the causes, how to fix an unknown device accordingly?

Effective solutions to external hard drive shown as “Unknown device”

Before you resort to a corresponding solution, you may try to reboot your computer and reconnect your drive. “Unknown device” can be fixed in this way sometimes. If not, turn to following solutions to solve the issue that external USB is shown as “Unknown device” in Windows 7/8/10:

Solution 1: Uninstall and reconnect the external hard drive

1. Tap the Search button on the taskbar, type “cmd” in the search box, and select Device Manager. Navigate to the USB external hard drive with the issue.

Uninstall USB

2. Right click on it, and then select Uninstall.

3. After the hard drive is uninstalled, unplug the USB drive.

4. Wait for 1 minute and then reconnect the USB drive.

5. The driver should automatically load. Check for the USB drive in Windows Explorer.

Solution 2: Reinstall USB controllers

1. Open Device Manager as in Solution 1. Expand Universal Serial Bus controllers.

Uninstall USB Controllers

2. Right click the unknown USB drive and select Uninstall.

3. Once complete, restart your computer. Your USB controllers will automatically install.

Solution 3: Disable USB selective suspend setting

1. Tap the Search button on the taskbar, type “power plan” in the search box, and select Choose a power plan.

2. Next to your currently selected plan, select Change Plan Settings and then Change advanced power settings.

3. Select the box to expand USB Settings > USB selective suspend settings. Select disabled from the drop-down menu.

Disable Selective Suspend

4. Select Apply > OK to make the changes.

Solution 4: Install your motherboard's latest chipset drivers

1. Review your computer’s documentation which should contain the name of the motherboard manufacturer.

2. Visit your computer manufacturer’s support website. Navigate their website to find the appropriate drivers for your motherboard. For assistance, contact your computer manufacturer.

You can also fix the problem that external HDD becomes “Unknown device” with Solution 1 and Solution 4. If the issue still exists, the last resort is to initialize the external drive. However, it will cause a total data loss and you have to recover data after initializing disk with professional data recovery software. Is there a reliable way to avoid data loss in case of drive issues?

Reliable way to protect your data in case of drive issues

To avoid data loss caused by unexpected drive issues, regular backups are always needed. AOMEI Backupper Standard, the best free backup software, can help you with all-around backups.

It enables you to perform full system backups as well as backing up specific files, documents, disks and partitions. With the Schedule feature, you can set your backup tasks to run daily/weekly/monthly. You are also allowed to do block level incremental backups to improve the backup efficiency.

Just download this freeware to have a try. You can backup an external hard drive by clicking Backup > Disk Backup, and then follow the wizard to complete the backup task. With a backup at hand, you can retrieve your data easily in case of drive issues.

Disk Backup

Summary

There are four solutions with detailed steps offered in this article to help you solve external hard drive shown as “Unknown device” in Windows 7/8/10. To avoid data loss in case of unexpected drive issues, you can backup your drive with AOMEI Backupper. It also enables you to recover permanently deleted files in Windows 7. Why not conduct powerful data protection with AOMEI Backupper right now?