[Proven Solutions] Fix iTunes Stuck on Backup in 2024

Encountered with iTunes stuck on backup problem when backing up your iOS device to your PC? Keep going on this guide, and you will find out several solutions that can fix the issue.


By Dylan / Updated on December 28, 2023

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Whether you’re changing to a new iPhone or just want to keep your data safe and secure, backing up your iPhone through iTunes is a great way to store your iPhone data on your computer.

iTunes can be an effective tool, which is provided by Apple, to backup iPhone to a computer via USB cable. But sometimes, you may encounter the “iTunes stuck on backup” issue. Next, this post will explain why this problem occurs and provides several methods to help you out of it.

A number of factors are accountable for this situation. There are several conspicuous aspects as follows.

Possible causes for iTunes stuck on backup:
● The iTunes version is too old. It fails to work with iPhone smoothly.
● Faulty connection between iOS device and PC. The Faulty connection may cause that iTunes stuck on backup.
● Backup process blocked by security software. Sometimes, some security software is not compatible with iTunes or iOS device.
● The system glitches may cause the issue.
● The incompatibility of the old backups. It will make a mess of iTunes backup.

From the above-listed reasons, we have attempted some solutions to fix the issue of iTunes failing to backup iPhone. So in this article, we will show you 6 solutions step by step.

6 Solutions to Fix iTunes Stuck on Backup in 2024

Solution 1. Check the USB Cable Connection and WiFi Connection

First of all, please check whether connection is stable. You need to make sure that the USB cable is good for quality and the USB ports on PC are in good condition. Sometimes, the corrupt USB cable may cause the situation that iTunes backup stuck on step 2.

Apart from that, a stable and good WiFi internet connection is necessary. Try to turn on and off the internet connection several times, ensure computer and iPhone are connected well.

Solution 2. Check for iTunes Update

In fact, the version of iTunes is important for backing up iPhone. If the iTunes client on your computer is out of date, it might make iTunes backup takes forever. Because iTunes might not be able to work well with your iPhone hardware. You can follow the below part to check for iTunes update.

Check iTunes Update on Mac:

Open to Apple Menu > Go to System Preferences > Click on Software Update (if iTunes next version is available then it will be updated automatically.)

Itunes Check Update Mac

Check iTunes Update on Windows:

Open iTunes on your computer > Click on Help > Click on Check for Updates and follow the instructions to install the latest version.

itunes check for update


Solution 3. Check Your Computer’s Security Software

Some iTunes users have noticed that computer security software such as firewall, security guards, or other malicious software, etc. may block iTunes and cause iPhone iTunes backup stuck at end of computer. Sometimes it makes users not able to restore iPhone, too. Therefore, if iTunes cannot backup iPhone to computer, you need to disable or close the security software on your computer temporarily until you complete the backup with iTunes.

Solution 4. Reboot Computer and iPhone

If your USB connection and WiFi connection are working well, and you have upgraded your iTunes version to the latest one and shut down the security software of computer, iTunes still stuck on backup, you can reboot your computer and iPhone. Restarting your PC and iPhone will reactivate the hardware and system, so the devices can have the chance to bypass the iTunes backup failure.

Here we offer you the exact details about restarting your iPhone:

For iPhone X, 11, 12, 13, 14, 15:

Step 1. Press and hold either the volume button and the side button until the power off slider appears.

Step 2. Drag the slider, then wait 30 seconds for your device to turn off.

Step 3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

For iPhone SE (2nd /3rd generation), 8, 7, or 6:

Step 1. Press and hold the side button until the power off slider appears.

Step 2. Drag the slider, then wait 30 seconds for your device to turn off.

Step 3. To turn your device back on, press and hold the side button until you see the Apple logo.

For iPhone SE (1st generation), 5, or earlier:

Step 1. Press and hold the top button until the power off slider appears.

Step 2. Drag the slider, then wait 30 seconds for your device to turn off.

Step 3. To turn your device back on, press and hold the top button until you see the Apple logo.

Solution 5. Reset Your iPhone Settings

Tried all the above solutions, and still facing iTunes stuck on backup problem. Then, you can reset your iPhone all settings to have an attempt.

Open the Settings on your iPhone > Go to General > Click on Reset option > Then, click on Reset All Settings > Enter the passcode to complete.

Reset Network Setting


Solution 6. Use iTunes Alternative to Backup iPhone

If iTunes still stuck on backup, why would you please try a new iTunes Alternative to backup your iPhone data? FoneTool could be your plan B. It is a professional and powerful iPhone backup software, and can also help you restore your backup to iPhone. You can learn more info about backing up with FoneTool from the below:

◆ Widely Compatible. It supports most iPhone models from iPhone 4 to iPhone 15 and would be perfectly compatible with the latest iOS 17/16.
Preview and Select. Compare to iTunes, it supports to preview the backup items, and by clicking different Backup options to backup all or backup selectively.
Allow to change backup path. You can change the backup storage path on your computer according to the space of backup.
Fast and easy. The whole process of backing up iPhone is very fast and simple to do.

Here is the instruction about how to use FoneTool to back up your iPhone.

Step 1. Download FoneTool for free. Connect iPhone to computer and tap Trust on iPhone.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Run FoneTool, and click Phone Backup > Locate Selective Backup and click Get Started.

custom backup

Step 3. You could click any icon to select files in the folder. After selecting the needed data, click OK to return.

Select Files

Step 3. Click the button Start Backup and your iPhone backup would be completed soon. The time of backing up iPhone data is based on the size of your iPhone data.

click backup


That’s all for proven solutions to fix iTunes stuck on backup issue. Hope provided methods can help you use iTunes to back up your iPhone successfully.

If your iPhone is still stuck on backing up, FoneTool is a great alternative to iTunes. It offers a much higher success rate when you need to backup your iPhone. You don’t have to worry about getting stuck, or error message prompts when backing up an iPhone. Besides, it also supports transferring videos, photos from iPhone to PC, as well as moving data from computer to iOS device.

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.