How to Fix New iPhone Cannot Restore Backup During Setup

New iPhone 14 cannot restore backup during the setup process? Read this guide to learn 5 solutions to fix the new iPhone cannot restore backup issue.


By Lena / Updated on May 31, 2024

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It's easy to transfer data from an old iPhone to a new one. You can first backup old iPhone with iTunes or iCloud and then restore the backup on new iPhone to transfer everything. However, sometimes, it just does not work smoothly as we expected: a message appears and says that iPhone cannot restore backup.

It’s really annoying when meeting this new iPhone cannot restore backup problem. You definitely want to solve this problem as soon as possible so you come to this page to get some suggestions. Well, don’t be too worried, here in this guide, you will know why your new iPhone won’t restore from backup as well as the solutions to figure it out.

Why New iPhone Says Cannot Restore Backup

Various reasons can lead to the new iPhone won’t restore from backup issue and we cannot say for sure. The following are the common causes according to the analysis.

1. The current iOS version on iPhone is not compatible with the backup.

2. There is something wrong with the backup itself.

3. The Internet connection is not stable.

4. The version of iTunes is too old.

How to Fix New iPhone Cannot Restore Backup During Setup

Here are all the potential solutions that you can try to troubleshoot the can’t restore backup to new iPhone problem. These methods apply to all iPhone models including iPhone 15, 14, iPhone 13, iPhone 12, iPhone SE 2020, iPhone 11, iPhone XR, iPhone XS, iPhone X, iPhone 8, etc.

Solution 1. Update iOS to Latest Version

You may get a message saying that a newer version of software is required when you are trying to restore an iCloud backup. The out-of-date iOS has quite a few defects and can lead to such errors. No matter you are trying to restore from an iCloud or iTunes backup, a later version of iOS is needed. In this situation, you can set up, update, and erase your iPhone to restart the setup process.

1. On the Apps & Data screen, choose Set Up as New iPhone option.

Set Up as New Iphone

2. Skip the steps for Apple ID, Face ID or Touch ID, and passcode to complete the setup process.

3. Go to Settings > General > Software Update to update iOS to the latest version.

4. Erase your device: Settings > General > Reset >Erase All Content and Settings. Restart the setup process and try to perform the restore.

Solution 2. Check the Internet Connection

The new iPhone cannot restore backup problem may occur due to the poor Internet connection. The restoration requires a stable and active network connection so please make sure the Wi-Fi connection is well.

Solution 3. Update iTunes to Latest Version

The new iPhone won't restore from iTunes backup problem may also occur if you are using an older version of iTunes. Click Help on the menu bar on Windows or click iTunes on Mac > Select Check for Updates. Restart your computer and try again.

Solution 4. Make A New Backup

Sometimes the new iPhone won’t restore from backup because the backup itself has the problem. You can try to delete the previous backup and make a new complete backup.

Solution 5. Try a Third-Party Tool to Transfer Data to New iPhone

If all the above methods cannot help you fix the new iPhone won’t restore from backup problem. You may try another tool to help you transfer data from old iPhone to new iPhone. FoneTool, one iPhone backup manager is a good choice. Depending on your needs, it can help you to transfer all your data or help you to transfer selected files.

FoneTool supports all iPhone models including the newest iPhone 15/14/13/1211/iPhone SE 2020 and works well with the latest iOS 17/16/15/14. Get the tool and see how to transfer data to new iPhone.

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→ Transfer All Data with One Click

The iPhone to iPhone Transfer can help you transfer photos, contacts, call history, text messages, memos, calendars, Safari, system settings, etc.

1. Open FoneTool > Plug in your old iPhone and new iPhone.

2. Click iPhone to iPhone option.

iPhone to iPhone Transfer

3. Confirm the source iPhone and the target iPhone > Enable backup encryption > Click Start Transfer.

Start Transfer

→ Selective Transfer

◆ Two steps to complete the transfer: backup data on old iPhone to computer and then restore the data to new iPhone. It can help you transfer selected contacts, messages, photos, videos, and songs. You can let it help you transfer data to new iPhone after setup because it will not erase any existing data on the device

Backup Data on Old iPhone

1. Launch FoneTool and plug in your old iPhone.

2. Click Phone Backup, then choose Selective Backup and you can select the data you want to backup.

Choose Backup File Type

▲ You can click each icon to select the items you want to transfer and click OK to confirm.

Preview and Select Contacts

3. Choose the storage path from Transfer Settings > Click Start Backup.

Start Backup

Transfer Data to New iPhone

1. Unplug your old iPhone and connect your new iPhone > Click View to go to the Backup History interface.

Click Back

2. Click the three-dots tab >Choose Restore.

Restore to Device

3. You can click the icon to preview the data that will be restored to your new iPhone > If everything is OK, click Start Restore to make it.

Start Restore


That’s all for how to fix the new iPhone cannot restore backup issue. Hope one of the methods can help you perform the restore successfully. If you still cannot perform the restore after trying all methods, you can let FoneTool help you directly transfer data to new iPhone.

Lena · Editor
Lena is an editor of FoneTool, she covers backup & restore, and phone data management and so on. She enjoys helping people find solutions to their problems. She loves traveling, eating, reading and so on. She takes most of time with her family when she is not working.