How to Fix Can’t Add Videos to iPhone/iPad from iTunes/PC

Can’t add videos to iPhone or iPad? This guide will tell you why you can't put videos on your iPhone/iPad and how to fix the problem.


By Lena / Updated on May 31, 2024

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Why Can’t I Add Movies to iPad from iTunes?

I have added several movies to iTunes and they show up in Home Movies folder. When I try to sync them to my iPad from iTunes nothing happens. I don't get any errors just clicking "Add to Device" does nothing. It works fine when adding items to my other son's iPad. Why would it not allow me to add on this iPad?

- Question from Apple Community

We can let iTunes help us transfer videos from computer to iPhone: first add videos to iTunes and then sync videos to iPhone. This time, however, the video was not transferred to the iPhone or iPad as expected. You may see a message saying you can't copy the video to the device, or you may not receive any error message as this user encountered. Why can’t add videos to iPhone and how to fix this issue? Please read on to get the answer.

If you wonder “why can’t transfer videos from PC to iPhone”, please note that it is not possible to drag and drop the video directly onto your phone. You should take advantage of iTunes or third-party transfer tools to achieve the goal.

Why Can’t Add Videos to iPhone/iPad?

Here are some reasons that may cause the can’t add videos to iPhone/iPad problem.

● The Video is too big. Apple doesn't want users to sync high-quality video to their mobile devices. iPhone or iPad screens can't take advantage of high-quality video, which is a waste of space.
● Incorrect video format. Some video formats don't fit the iPhone or iPad specs so they can't be transferred to the device.
● Problems with iTunes or iOS. Errors on older versions of iTunes or iOS can also cause problems when transferring video.

How to Fix Can’t Add Videos to iPhone/iPad

Although it is annoying to encounter such can’t add movies to iPhone problem, fortunately, there are ways to help solve it.

You can troubleshoot iTunes or iOS problems so that the video can be transferred smoothly. Or you can ditch iTunes and use third-party software to quickly transfer videos of any size to your iPhone or iPad.

Common Fixes to Cannot Add Videos to iPhone/iPad

You can try the following methods in turn to troubleshoot the problem.

Tip 1. Update iTunes and iOS

Outdated software has various problems, which is why Apple keeps releasing new versions and advising users to upgrade.

Update iTunes: Click Help on the menu bar in iTunes > Select Check for Updates option.

Update iOS: Go to Settings > Tap General > Tap Software Update to have a check.

Tip 2. Restart Computer and iPhone

Sometimes, a simple restart can help fix system glitches that caused the can’t add videos to iPhone issue. You can try to hard reset your iPhone.

Hard Reset iPhone

iPhone 8 or later: Press the volume + button and then quickly release. Press the volume - button and then quickly release. Press the side button for seconds until you see the Apple logo.

iPhone 7/7 Plus: Press both the power button and volume - button for seconds until you see the Apple logo.

iPhone 6s or earlier: Press both the power button and the Home button for seconds until you see the Apple logo.

Tip 3. Create A Correct Version of the Video

First, make sure that the videos can be played in iTunes. At present, iTunes only supports MP4, M4V and MOV formats. If the video is incompatible, you should first convert the video via a conversion tool like Adapter.

If the video can be played in iTunes, you can try to convert the video to an iPhone-friendly format.

1. Open iTunes and add videos to iTunes.

2. Find your video in iTunes and choose it.

● iTunes 11 and later versions: videos and movies not purchased from iTunes will be added to Home Videos under Movies.
● Previous versions: you can find your non-purchased videos and movies in My Videos under Movies.

3. Click File from the menu bar > Choose Convert > Select Create iPod or iPhone Version or Create iPad or Apple TV Version and the new video will appear in the Home Videos or Movies list.


Now you can drag the video onto your iPhone or iPad. You can find the video in Videos app or Apple TV app.

Drag Video to Device

Quick Fix to Can’t Add Videos to iPhone/iPad

If you don't want to spend time solving iTunes problems, you can let third-party transfer tool like FoneTool can help transfer videos to iPhone/iPad without effort. FoneTool is one professional iOS data manager for data backup and transfer.

FoneTool can help you:
● Transfer videos from computer to iPhone/iPad without causing damage to existing videos.
● Transfer photo videos, movies, music videos to Videos app, Videos app or Music app.
● Quickly transfer large videos or high-quality videos without compressing the quality of the video.

FoneTool supports all iPhones and iPads. You can click the download button to get the tool and let it help you add videos to device in a few clicks.

Download Freeware Win 11/10/8.1/8/7
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Transfer Videos from Computer to iPhone iPad

1. Launch AOMEI MBackuper and connect iPhone or iPad to computer.

2. Click Phone Transfer option. Locate the PC to iPhone. Click Start Transfer.

Transfer to iPhone

If you want to transfer videos from iPhone to computer, you can click the Transfer to Computer option.

3. Click the “+” icon to select the videos you want to transfer.

Choose Videos

4. You can click the app icons from the top to choose the app you want to transfer to (If you want to import movies to Apple TV app, please choose Videos.) > Finally, click Transfer.

Transfer to Videos

Final Words

When you can’t add videos to iPhone or iPad, you can try to update iTunes/iOS, restart device or create an iPhone/iPad-friendly format.

If none of these methods work, you can let FoneTool help you add videos to your device. In addition, FoneTool can help you transfer photos, songs, messages and more between iPhone/iPad and computer. Download FoneTool and discover more!

Lena · Editor
Lena is an editor of FoneTool, she covers backup & restore, and phone data management and so on. She enjoys helping people find solutions to their problems. She loves traveling, eating, reading and so on. She takes most of time with her family when she is not working.