By Lora / Last update February 18, 2022

Why is my iPhone touch screen not working?

A great number of users chose to update their iPhones, and good comments can be found on forums. The astonishing features indeed facilitate users much.  However, complaints are also flooded in. It seems that there are plenty of iOS 15 update issues like touch screen not working after iOS 15 update.


@ Apple My touch screen on certain apps not working after iOS 15 update. Please fix or tell me how to go back to 14.8.

- Question from Hungry(Twitter)

There’s some problem with touch sensitivity of my iPhone 12 Pro Max since update to ios15. It doesn’t respond to a single touch as it used to do, like touching to play a YouTube video or touching when iPhone is locked. Now I’ve to touch 4-6 times.

- Question from Abhishek Gupta (Twitter)

Some users are wondering “why is my iPhone touch screen not working?”. Some met a sluggish screen, and some users’ iPhones give no reaction at all. 

Some users even want to downgrade iOS 15 to iOS 14 without losing data.  Now according to different situations, corresponding solutions will be given in the next part.

How to solve iPhone touch screen not working after iOS 15 update?

Users may don’t know what to do when iPhone touch screen is not working. Now 5 practicable troubleshooting methods are provided. Check which one can help you out in this part.

Solution 1. Clean your screen to fix iPhone touch screen not working after iOS 15 update

The very first action would be to clean your iPhone screen. Dirt, oil, or liquid may disturb the screen sometimes, which will influence the sensitivity, causing a non-responsive screen.

You could try to clean your iPhone screen using a clean and dry towel; if possible, remove your iPhone case and screen cover to see if it is fixed.

Solution 2. Restart your device to fix iPhone screen not working

If it has nothing to do with the dirt or liquid, you could then try to restart it.

Firstly, if your iPhone can still give a response to your operation, you could just press and hold the Assistive Touch, then tap “Restart”; or press and hold the On/Off button, then slide to power off. Then you could start your iPhone and see if everything is ok now.

Then, if your iPhone gives no reaction at all, you could follow the steps here to give it a force restart

For iPhone 8/later. Press and quickly release the Volume Up button, then press and fast release the Volume Down button, and then hold the On/Off button until the Apple logo shows up.

For iPhone 7/7 Plus. Press and hold both the On/Off button and the Volume Down button at the same time until the Apple logo comes out.

For iPhone 6s/earlier. Press and hold both the Home button and the On/Off button, do not let go until you see the Apple logo.

Solution 3. Reinstall certain apps to fix iPhone screen not working

If your iPhone touch screen not working properly when you use specific apps, you can resolve the problem by reinstalling them.

Firstly, press and hold the app > tap “Delete App” > “Delete”. Then go to App Store and reinstall it.

If that still doesn't work, maybe you have to wait for an app update to fix this. Some apps developers may not be ready for the iOS 15 update.

Solution 4. Free up some space to fix iPhone touch screen not working after iOS 15 update

If your iPhone is running low storage, it can get sluggish. Then free up some space can make it smooth again.

You could delete some apps you seldom use or delete some overloaded media files like photos and videos. But before that, it is suggested to back up your iPhone data first in case you will need that part of data one day in the future.

Here the professional backup software, AOMEI MBackupper, can be of great help. Amazing features like “Photos Backup” can help you store your photos; if you need to store your data selectively, you could utilize “Custom Backup”; “Full Backup” is free to use, which can save your data wholly with no omit.


Solution 5. Restore to fix iPhone screen not working

If there is a software malfunction, you could fix iPhone screen not working by restoring your iPhone. Set it to factory reset, and your iPhone will reinstall the default settings and apps; in this process, the error will be wiped with your data.

Restoring will erase all the data on your device, so it is highly recommended to back up your data first. You could use iTunes to create a full backup or use AOMEI MBackupper to create a custom/photos backup.
To utilize iTunes to restore your iPhone, you need to connect your iPhone to a computer that you have connected with before to avoid the authorization step “Trust This Computer?” since your iPhone screen does not work.
When using iTunes to back up your data, to avoid overwriting, you could go to “Edit” > “Preferences” > “Devices”, right-click on your backup, and choose “Archive”.
To back up the private data like Health data and Activity data, please toggle on “Encrypt Local Backup” and set a password to protect it. With that selected, you could easily restore Health data.
If iTunes cannot restore iPhone from backup, please get help from the guide.

Step 1. Launch iTunes and connect your iPhone to your PC.


Step 2. Tap the “iPhone” icon on the upper-left corner of this window.


Step 3. Go to “Summary” and click “Back Up Now” to create a full backup of your current data.


Step 4. Then click “Restore iPhone” to get the screen problem fixed.


Related suggestions

In this article, users could get guided to solve the problem iPhone touch screen not working after iOS 15 update.

You could have been troubled by dirt, oil, an overloaded iPhone, or software malfunction; under such circumstances, you could fix it by yourself. But if you have met a hardware issue, please turn to Apple Support for help.

If you have suffered from data loss after upgrading, you could get some help here to recover lost data after iOS 15 update. In addition, it is suggested to always keep your iPhone clean, and away from oil and dusty environment.