By Dylan / Last update December 9, 2020

iCloud music library keeps turning off

I found my songs disappearing from Music app on my iPhone 11 and the option Sync Library in Setting are disabled. If I try turning it on, it would automatically turn off itself immediately. Now I can’t listen to my purchased music. What should I do?

- Question from Apple Community

>Apple allows users to share private content among all the owner’s devices or even among the family.

>Music purchase from iTunes could be easily synced on all your iPhone, iPad, and iPod Touch.

>Go to Settings > Music > turn on Sync Library to download the music to your device.

Almost all of iPhone features about sharing data between two devices are realized by iCloud. If you purchased your favorite album on iTunes, you could enjoy it on all your devices. However, sometimes iPhone would not let sharing content so easy.

Some iPhone users report that iCloud music library couldn’t be enabled or it shuts down itself, and this causes losing music files on iPhone. You will know the various ways to fix this issue and how to easily recover your music library.

How to fix iCloud music library keeps turning off issue?

iCloud Music Library could be shared if you have subscribed to Apple Music. Before you start to fix the issue, you should check whether your subscription has expired. If you find the Sync Library works on another iPhone, make sure you have signed in the same Apple ID.

Solution 1. Check Apple Service: If you cannot connect to Apple server, there might be known issues about this service and the engineers are fixing it. To check this, you can go to the site System Service to see whether the service is temporarily disabled. This site contains all the Apple services, you can check any issues if you can’t backup or restore iPhone, too.

Solution 2. Close the Apps: The small glitch could be fixed by restarting the apps, Settings and Music. You can swipe up from the bottom of the screen with your thumb and then swipe up the Settings and Music to close them. Try turning on Sync Library in Settings again.

Solution 3. Hard Restart iPhone: If this problem is caused by iOS issues on your iPhone, you can fix it by force restarting the device. This will not delete any data on iPhone. You could also do this when you have other issues but making an iPhone backup before that would not be bad. Find the corresponding way for your iPhone:

◆ For iPhone 12/SE(2nd)/11/X/XS/XR/X/8:

1. Press the Volume + button for a second and then release it immediately.

2. Press the Volume – button for a second and then release it immediately.

3. Press the power button for a few seconds to wait for iPhone to restart itself.

◆ For iPhone 7 Plus/7:

Directly press the Volume – button and the power button for a few seconds and iPhone would be restarted.

◆ For iPhone SE(1st)/6S/6/5S/5/4S/4:

Directly press the Home button and power button to force restart the device.

Restart iPhone

Solution 4. Update iPhone: If this is a known issue to Apple, they would fix this bug in the next version of iOS so you need to keep iPhone up to date.

To update iOS on iPhone:

Go to Settings > General > Software Update.

To update iOS on PC:

1. Download the latest iTunes and connect iPhone to computer.

2. After the device icon pops up in iTunes, click it. If you have problem connecting iPhone, read this guide Apple Mobile USB Device Driver Missing.

3. Click Check Update and then complete the update with the instruction.


Solution 5. Sign out of iCloud: If something is wrong with your iCloud service, you can always try signing out of iCloud and then sign in.

Open Settings app > tap your profile > scroll down the screen > select Sign Out.

Sign out of iCloud

Solution 6. Reinstall iOS: It means totally remove everything on your iPhone to fix any issues but you can backup iPhone to computer to avoid data loss.

1. Download the latest iTunes and connect iPhone to computer with USB cable.

2. Waiting for the device icon to appear and click it.

3. Click Restore to reinstall iOS.


How to transfer music from PC to iPhone without Network?

iCloud sync needs the Internet and there would be many issues. If you can’t turn on iCloud music library, you can manage your music in an easier way.

AOMEI MBackupper is the best iPhone transfer. It could help you import the downloaded music files from PC to iPhone to let you easily recover your playlist. Of course, you can export music from iPhone anytime you want without the Internet.

Steps to import music with AOMEI MBackupper:

Step 1. Prepare the music files, download AOMEI MBackupper and connect iPhone to PC with USB cable.

Step 2. Select Transfer to iPhone on the home screen.

Transfer to iPhone

Step 3. Click the plus icon to add music or simply drag the music files into the box.

Select Music

Step 4. Click Transfer to import music to iPhone.



iCloud is good at sharing data. If you want to download music on iPhone but find that iCloud music library keeps turning off, you can follow the 5 solutions to fix this issue.

You can also use AOMEI MBackupper to quickly transfer music from PC to iPhone to recover your playlist.

Share this guide and it would help more people.