Why iCloud Music Library Keeps Turning off and How to Fix It

iCloud is used to sync data on all your iOS devices. If you have problems like iCloud music library keeps turning off, this guide would give you 6 solutions to help you fix it.


By Clara / Updated on December 7, 2023

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My iCloud Music Library keeps turning off

I found my songs disappearing from Apple Music app on my iPhone 13 and the option Sync Library in Setting are disabled. If I try turning it on, it would automatically turn off itself immediately. Now I can’t listen to my purchased music. What should I do?

- Question from Apple Community

Why does iCloud Music sync library keeps turning off?

Apple Music is a great music app. Users can easily create their music library and sync library among their different devices or even among the family. To enable the sync feature, you can go to "Settings" on your iPhone/iPad > Scroll down and choose "Music" > Turn on "Sync Library" or iCloud Music Library in some old iOS versions.

However, Some iPhone users report that Apple Music/iCloud music library couldn’t be enabled or it shuts down itself, and this causes loss of music files on iPhone. There are different reasons causes this problem. Like an iOS/iPhone issue, outdated iOS or software versions, an unstable Wi-Fi/network environment, and so on.

Then you can refer to the following part, we will list several solutions to help you fix this issue. If you are not satisfied with the Apple Music Sync feature, you can also turn to Bonus Tip to transfer music among your iDevices with Internet/iCloud.

How to fix Apple Music/iCloud music library keeps turning off issue

Before you start to fix the issue, connect your device to a stable and strong Wi-Fi/network, check whether your subscription has expired. If you find the Sync Library works on another iPhone, make sure you have signed in with the same Apple ID.

Solution 1. Check Apple Service: If you cannot connect to Apple server, there might be known issues about this service and the engineers are fixing them. To check this, you can go to the site System Service to see whether the service is temporarily disabled. This site contains all the Apple services, you can check any issues if you can’t backup or restore iPhone, too.

Solution 2. Close the Apps: The small glitch could be fixed by restarting the apps, Settings and Music. You can swipe up from the bottom of the screen with your thumb and then swipe up the Settings and Music to close them. Try turning on Sync Library in Settings again.

Solution 3. Hard Restart iPhone: If this problem is caused by iOS issues on your iPhone, you can fix it by force restarting the device. This will not delete any data on iPhone. You could also do this when you have other issues but making an iPhone backup before that would not be bad. Find the corresponding way for your iPhone:

◆ For iPhone 12/SE(2nd)/11/X/XS/XR/X/8:

1. Press the Volume + button for a second and then release it immediately.

2. Press the Volume – button for a second and then release it immediately.

3. Press the power button for a few seconds to wait for iPhone to restart itself.

◆ For iPhone 7 Plus/7:

Directly press the Volume – button and the power button for a few seconds and iPhone would be restarted.

◆ For iPhone SE(1st)/6S/6/5S/5/4S/4:

Directly press the Home button and power button to force restart the device.

Restart iPhone

Solution 4. Update iPhone: If this is a known issue to Apple, they would fix this bug in the next version of iOS so you need to keep iPhone up to date.

To update iOS on iPhone:

Go to Settings > General > Software Update.

To update iOS on PC:

1. Download the latest iTunes and connect iPhone to computer.

2. After the device icon pops up in iTunes, click it. If you have problem connecting iPhone, read this guide Apple Mobile USB Device Driver Missing.

3. Click Check Update and then complete the update with the instruction.


Solution 5. Sign out of iCloud: If something is wrong with your iCloud service, you can always try signing out of iCloud and then sign in.

Open Settings app > tap your profile > scroll down the screen > select Sign Out.

Sign out of iCloud

Solution 6. Reinstall iOS: It means totally removing everything on your iPhone to fix any issues but you can backup iPhone to Windows computer to avoid data loss.

1. Download the latest iTunes and connect iPhone to computer with USB cable.

2. Waiting for the device icon to appear and click it.

3. Click Restore to reinstall iOS.


How to transfer music to iPhone without Network/iCloud

iCloud sync needs the Internet and there would be many issues. If you can’t turn on iCloud music library, you can manage your music in an easier way.

FoneTool is the best iPhone music transfer tool. With this tool, you can easily transfer your music from a computer/iTunes to iPhone, or from one iPhone to another iPhone.  It could help you import the downloaded music files from PC to iPhone to let you easily recover your playlist. Of course, you can export music from iPhone anytime you want without the Internet.

Now you can prepare the music files, download FoneTool and connect iPhone to PC with USB cable. We will guide you on how to transfer music from PC to iPhone with FoneTool

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Steps to import music with FoneTool:

Step 1. Run FoneTool, and click Phone Transfer select PC to iPhone and click Start Transfer.

Transfer to iPhone

✍ Tip: To transfer music from iPhone to iPhone, you can click "iPhone to PC" to save music on your PC, and follow the steps in this guide to import them to the target iPhone. 

Step 2. Click the blank box to add music or simply drag the music files into the box.

Select Music

Step 3. Click Start Transfer to import music to iPhone.


Bonus tip:  use FoneTool to manage your iCloud

FoneTool also supports you to upload, download, and delete the data on your iCloud. If you no longer use iCloud, and plan to clean up the data in it, such as pictures, videos, contacts, notes, etc., then the multifunctional software FoneTool is a good choice for you.

With a few simple clicks, you can permanently delete your iCloud data. Below, we show you how to clear photos on your iCloud.

Step 1. Run FoneTool > Locate My iCloud > Launch in with your iCloud account > Tap Manage iCloud.

icloud music library keeps turning off

Step 2. Select the Photos icon, it supports you select all photos if you need > After that, tap Delete to start.

icloud music library keeps turning off


When your Apple Music/iCloud Music Library keeps turning off you can try the solutions in this post to solve it. But to transfer songs flexible and easily you can turn to FoneTool, which is an outstanding iPhone transfer tool. It does not need any Internet and it will overwrite music to transfer. 

You can also use FoneTool to quickly transfer music from PC to iPhone to recover your playlist.

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Clara · Editor
Clara is an editor of FoneTool, she helps people with issues related to the area of iPhone, including iPhone data backup & restore & transfer & erase and so on. Helping people solute to their problems makes her happy. She loves her family and enjoys going to the movies.