[Solved] We Couldn’t Make Your iCloud Music Library Available

You can receive a error say “we couldn’t make your iCloud Music Library available” when sync iTunes playlists to iCloud Music. Refer to this post it will help you solve this problem efficiently.


By Dylan / Updated on May 31, 2024

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Can't get iCloud Music Library on PC

I was trying to get the iCloud music library on my computer. But it failed, and I got the error of "We couldn't make your iCloud Music Library" on the PC. Why did this happen? How can I solve it?

- Question from Apple Community

Why iCloud music library unavailable?

iCloud Music Library is an Apple service for its users to keep their personal song collections and transfer music from iPhone to iPhone. Music lovers also use iTunes Match to sync music playlists to iCloud Music Library. so you can download music on your computer. 

But sometimes, you may get a error saying, iCloud Music Library: We couldn't make your iCloud Music Library available. Click on the retry button". Even you click the retry button, the problem is still here, and the Making-iCloud-Music-Library-available process seems to take forever, and become unresponsive.

we couldnt make your icloud music available

Don't worry, it is not a rare problem. Generally, there are 4 causes that account for it.

• Loose connection: If your USB cable is old or un-certified, you can get a sync error.
• iTunes cache: Too many cache files on your PC can lead to lots of errors including "unable to connect to iCloud Music Library".
• Weak internet environment: iCloud Music Libary syncing is based on a stable Wi-Fi connection. So if your network is weak, the iCloud Music Library can't work.
• The iCloud music library isn’t enabled: In some iPhone models, this feature is not enabled by default, you need to turn it on manually.

How to fix “we couldn’t make your iCloud music library available”

Here we conclude several fixes. When you get can't make iCloud Music Library available prompt, you can try the following solutions.

Method 1. Reconnect your device

Firstly, you can make sure the connection between your iPhone and the computer is working well. From time to time, when your device is unable to connect to iCloud Music Library, a loose connection can be the cause. Replug in your iPhone/iPad and try to sync your music again.

Method 2. Clear iTunes cache

After using iTunes for years, you may have an amount of cache if you never clear. And these files can lead to the malfunction of iTunes. So you can try clearing the cache files to solve this problem.

Step 1. Run iTunes on your computer.

Step 2. Then click "Edit" on the top menu. And select "Preference" from the drop-down menu.

Step 3. Under the "Advanced" tab, click "Reset cache". Then click "OK" to run the operation. 

Clear iTunes Cache

After the iTunes cache is cleared, try syncing music to iCloud again to check if it is sovled.

Method 3. Upgrade computer system

When iCloud Music Library can't function well in iTunes, you can check if it is the latest version. This problem might be fixed by an update. Follow the steps below.

If you are using a Windows PC:

1. Run iTunes. Click Help on the menu bar.

2. Click "Check for Updates". Then it will check if there is any newer iTunes version. And you can follow the prompt to install the update-to-date iTunes.

itunes check for update

If you are using a Macbook:

1. Go to Apple menu.

2. Choose "System Preferences" > "Software Update" > "Update Now".

Method 4. Turn off and on iCloud Music Library

Some users reported that this problem can be fixed by toggling off and on the iCloud Music Library. Then you can follow the steps below to have a try.

Turn off and on iCloud music library on iPhone/iPad:

Step 1. Go to the “settings” app.

Step 2. Choose “Music” > Toggle off and on “Sync Library”.

Re-open iCloud music Library on PC

Step 1. Run iTunes.

Step 2. Click “Edit” > “Preferences” from the menu.

Step 3. When the “Preferences” dialogue is launched, uncheck and check “iCloud Music Library” under the General tab.

Method 5. Turn to iTunes alternative tool-FoneTool

iCloud is a nice way to transfer songs between your Apple devices. But it also has some shortcomings making it unable to meet all requirements, such as

• It is not suitable for syncing large-scale music: iCloud based on the Internet connection. When you have a new device, it takes you lots of time to complete the transfer.
• It may delete some songs: Because iCloud music library sync playlist if you make a change on it, it will be synced to other devices. So, if you want to keep different playlists on your devices, you can try another tool.

Here we would like to introduce a professional iOS music library-FoneTool. It helps you easily share songs or your playlists between your iPhone/iPad/iPod Touch and your Windows computer easily.

And it owns several advantages that help you easier to manage your data more than other tools, like

✌ Selectively transfer songs: This tool allows you to transfer all songs and only import selected music.
✌ Transfer music with different iCloud Accounts: When you try to transfer music from iCloud to another one, FoneTool can help you.
✌ Fast transfer: This tool provides a much faster transfer speed. Even if you need to send large-scale data, it can finish it in a very short time.

You can download and install this tool. Then we will guide you on how to transfer music from iPhone to a computer.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Run FoneTool. Click "Phone Transfer" on the left pane, and choose "iPhone to PC". Click "Start Transfer" button.

transfer to computer

Step 2. Click the “+” icon, and click the music icon, and choose which songs you want to transfer.

select music

Step 3. Then the selected music will be shown. You can specify the storage path to save them on "Transfer Setting". Then hit “Start Transfer”.


Note: If you want to share music from iPhone to another iPhone/iPad. When the process is completed. Disconnect the original device and connect the target iPhone/iPad. Choose “Transfer to iPhone” and follow the guide to save the imported music to the connected device.


iCloud Music library is a good tool to sync and backup your iPhone songs to a computer. But sometimes you can get encounter some problems, like "We couldn't make your iCloud Music Library available". Hope the solution above can help you out of this issue. 

If it still can't function well, FoneTool is a great alternative to transfer and manage music and other data.

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.