How to Quickly Fix iTunes Sync Greyed out on Windows 11/10/8/7

When you want to add music to your iOS device, you might find iTunes sync greyed out. Read this passage to know why are the songs unavailable and the sync option is unclickable and easily fix it.


By Dylan / Updated on December 18, 2023

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iTunes sync greyed out on Windows 10

I have 300+ songs in iTunes library on my Dell computer and wish to transfer them to my iPhone 11. After I plugged my iPhone into computer and got ready to sync music to iPhone, I found that the button Sync is greyed out in Summary. How can I fix this?

- Question from Apple Community

Music is a good companion in life. You could purchase and download many albums from iTunes store. Listening to music on computer is not enough, so you want to import them to iPhone by iTunes so you don’t need to take a long time to download them again.

iTunes Logo

Sometimes you will find the iTunes Sync button greyed out or part of iTunes music library cannot be checked, or Add to device option greyed out so you can’t transfer music to iPhone. The causes will be explained in the next section, follow this passage to know the issue and easily fix it.

Part 1. Why is iTunes sync greyed out?

To import music to iPhone, just connect iPhone to iTunes with USB cable > click the device button of iPhone > select Music section > check Sync Music > select music from iTunes library > check Sync button.

Sync Music to iPhone

If you find the Sync button is greyed out and is not clickable. The causes usually come from iTunes itself, system glitches, or wrong configuration. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it.

Some iTunes settings and iPhone settings need to be changed to help you successfully import music to iPhone.

Part 2. How to fix iTunes sync button greyed out in Windows 11/10/8/7

Before trying the following methods to fix the issue, you need to make sure the USB connection is OK. If you have a problem that iTunes could not backup iPhone for disconnecting, you need to check USB cable, USB port, and driver. Rebooting iPhone will be also helpful.

⚡⚡⚡ Video Tutorial: How to Quickly Fix iTunes Sync Grayed out on Windows

Method 1. Disable iCloud Music Library on iPhone

iCloud Music Library needs to be turned off on iPhone, or you can’t drag and drop music to iPhone.

1. Go to Settings app on iPhone.

2. Locate and select Music

3. Switch off iCloud Music Library.

iPhone iCloud Music Library

Note: Turn off iCloud Music Library and you will receive the warning that all the music from iCloud will be deleted. You could enable it in the future and download music again, but this will also erase the music synced from iTunes. To save all your songs, you can use the software in the next section to save them all.

Method 2. Check Manually manage music and videos

If you can’t select the songs from computer, iTunes needs to be grant permission to sync songs.

1. Connect iPhone to iTunes with USB cable and click the device icon to enter Summary.

2. Scroll down the screen to find and check Manually manage music and videos.

Manually Manage Music And Videos

Method 3. Show list view tickboxes

If you find the option Sync only checked songs and videos greyed out or some of your songs in iTunes library are greyed out. You could let them be selectable.

1. Click Edit in iTunes and select Preferences.

2. In General section, check list view tickboxes.

List View Checkboxes

Tips: If your songs could be listened to on computer, but find iTunes songs greyed out on PC when you sync music with iTunes, the possible reason could be intellectual property.

Method 4. Click Apply to work like clicking Sync

After you select all the music you want to sync from computer to iPhone, only to find there is no option Sync at the bottom of the screen, you just need to click the button Apply next to the storage information.

Method 5. Completely uninstall iTunes and reinstall it

If you have tried restarting iTunes or updating iTunes but still not solve the problem, you need to fully remove iTunes, along with the system glitches from your computer.

1. Press Windows Key + R and input Control to open Control Panel.

2. Find and click iTunes to uninstall it.

3. Uninstall Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support in order

4. Download and install the latest iTunes again.

Uninstall iTunes

Part 3. The easier way to sync music from PC to iPhone

Actually, sync music via iTunes has some shortcomings like deleting some previously added music. And it sometimes it will have some error lead to a sync error.  So if the aboved methods can't help you, or want another alternative method, here we would like to introduce-FoneTool.

It is an excellent free iPhone music transfer tool. With this tool, you can easily and successfully transfer music from PC to iPhone, from iPhone to PC, and iPhone/iPad to iPhone/iPad.

● Fast transfer speed: FoneTool provide a fast speed to transfer data. For instance, 2000 songs are tested to be transferred within 5 minutes.
Simple to Use: With its intuitive interface, you just need to drag and drop music from PC to iPhone with FoneTool.
Widely Compatible: It supports all iOS and iPadOS devices including iPhone 14/13/12/11, iPad 9/8/Air 4.
● No data loss: Unlike iTunes,  after completing the transferring process, the previous data will not be overwritten. 
● Transfer all or selective items: FoneTool allows you to send fully or partially transfer songs to another place.

Step 1. Download FoneTool and connect iPhone to computer with USB cable.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Select PC to iPhone from the bottom of the home screen.

Transfer to iPhone

Step 3. Drag and drop music to the box or click the folder icon to select and add music from computer > Click Open to confirm.

Select Files

Step 4. Click Start Transfer to sync music to iPhone.



iTunes is an often-used tool to sync music to iPhone. What to do if you find iTunes sync greyed out and can’t import music or other data to iPhone? The 5 methods in this passage will fix iTunes sync button greyed out issue.

FoneTool is a better tool than iTunes to transfer music. You can try it to transfer files from PC to iPad or iPhone.

Share this passage and it would help more people.

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.