By Dylan / Last update January 14, 2021

iTunes sync greyed out on Windows 10

I have 300+ songs in iTunes library on my Dell computer and wish to transfer them to my iPhone 11. After I plugged my iPhone into computer and got ready to sync music to iPhone, I found that the button Sync is greyed out in Summary. How can I fix this?

- Question from Apple Community

Music is a good companion in life. You could purchase and download many albums from iTunes store. Listening to music on computer is not enough, so you want to import them to iPhone by iTunes so you don’t need to take a long time to download them again.

iTunes Logo

Sometimes you will find the iTunes Sync button greyed out or part of iTunes music library cannot be checked, or Add to device option greyed out so you can’t transfer music to iPhone. The causes will be explained in the next section, follow this passage to know the issue and easily fix it.

Section 1. Why is iTunes sync greyed out?

To import music to iPhone, just connect iPhone to iTunes with USB cable > click the device button of iPhone > select Music section > check Sync Music > select music from iTunes library > check Sync button.

Sync Music to iPhone

If you find the Sync button is greyed out and is not clickable. The causes usually come from iTunes itself, system glitches, or wrong configuration. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it.

Some iTunes settings and iPhone settings need to be changed to help you successfully import music to iPhone.

Section 2. How to fix iTunes sync button greyed out?

Before trying the following methods to fix the issue, you need to make sure the USB connection is OK. If you have a problem that iTunes could not backup iPhone for disconnecting, you need to check USB cable, USB port, and driver. Rebooting iPhone will be also helpful.

#1 Disable iCloud Music Library on iPhone

iCloud Music Library needs to be turned off on iPhone, or you can’t drag and drop music to iPhone.

1. Go to Settings app on iPhone.

2. Locate and select Music

3. Switch off iCloud Music Library.

iPhone iCloud Music Library

Note: Turn off iCloud Music Library and you will receive the warning that all the music from iCloud will be deleted. You could enable it in the future and download music again, but this will also erase the music synced from iTunes. To save all your songs, you can use the software in the next section to save them all.

#2 Check Manually manage music and videos

If you can’t select the songs from computer, iTunes needs to be grant permission to sync songs.

1. Connect iPhone to iTunes with USB cable and click the device icon to enter Summary.

2. Scroll down the screen to find and check Manually manage music and videos.

Manually Manage Music And Videos

#3 Show list view tickboxes

If you find the option Sync only checked songs and videos greyed out or some of your songs in iTunes library are greyed out. You could let them be selectable.

1. Click Edit in iTunes and select Preferences.

2. In General section, check list view tickboxes.

List View Checkboxes

Tips: If your songs could be listened to on computer, but find iTunes songs greyed out on PC when you sync music with iTunes, the possible reason could be intellectual property.

#4 Click Apply to work like clicking Sync

After you select all the music you want to sync from computer to iPhone, only to find there is no option Sync at the bottom of the screen, you just need to click the button Apply next to the storage information.

#5 Completely uninstall iTunes and reinstall it

If you have tried restarting iTunes or updating iTunes but still not solve the problem, you need to fully remove iTunes, along with the system glitches from your computer.

1. Press Windows Key + R and input Control to open Control Panel.

2. Find and click iTunes to uninstall it.

3. Uninstall Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support in order

4. Download and install the latest iTunes again.

Uninstall iTunes

Section 3. The easier way to sync music from PC to iPhone

To be honest, iTunes is not a good software to sync music, because it always wants to do it in Apple’s way and the operation and rules are complicated so that you find it is difficult to use and often failed to import the needed songs and other data. It is time to try a new way to sync music.

AOMEI MBackupper is an excellent free iPhone music transfer. It would be very easy to share music between iPhone and computer or iPhone and iPhone with it.

● Free Software: You cold transfer unlimited music with AOMEI MBackupper for free.

Simple to Use: You just need to drag and drop music from PC to iPhone with AOMEI MBackupper.

Widely Compatible: It supports all the iOS devices including iPhone 12/11, iPad 8/Air 4.

Step 1. Download AOMEI MBackupper and connect iPhone to computer with USB cable.

Step 2. Select Transfer to iPhone on the home screen.

Transfer to iPhone

Step 3. Drag and drop music to the box or click the plus icon to select and add music from computer.

Select Files

Step 4. Click Transfer to sync music to iPhone.



iTunes is an often-used tool to sync music to iPhone. What to do if you find iTunes sync greyed out and can’t import music or other data to iPhone? The 5 methods in this passage will fix iTunes sync button greyed out issue.

AOMEI MBackupper is a better tool than iTunes to transfer music. You can try it to transfer files from PC to iPad or iPhone.

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