Error “Failed to run VDCpromo” When Deploying vCenter Appliance

Through this article, empower yourself to proactively tackle this error and fortify the stability of your vCenter 7 environment. Write an abstract for the SEO article related to keyword [Failed to run vdcpromo vCenter 7].


By Crystal / Updated on November 16, 2023

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Case: Failed to run VDCpromo on vCenter 7

I am installing new VCSA 7 appliance 2 and after stage 1 successfully completed, in stage 2 I select joining new VCSA to deployed VCSA 7.0.3 appliance 1.

Then the installation stopped at message "Failed to run vdcpromo"

failed to run vdcpromo

The new VCSA appliance 2 is installed in the same host, same storage pool with existing VCSA appliance 1

Both VCSA NTP setting is synchronize with host server.

Welcome to any suggestion of solution.

From VMware Communities

As businesses rely heavily on VMware vCenter for efficient management of their virtualized environments, encountering the error message: “vmware psc failed to run vdcpromo” can be a significant roadblock. This error often arises during the upgrade process

Solution for the Error "Failed to run vdcpromo" on vCenter 7/8

If your environment does not yet have an either DNS or NTP servers setup, according to the vCenter prerequisites cannot deploy vCenter without them.

Based on research across multiple sources including blogs and forum posts, a couple of potential solutions emerged for addressing the issue when using the vCenter Installer Graphical User Interface (GUI):

  • Configure the vCenter installer DNS setting to utilize the Gateway IP, enabling the installer to detect an online IP address.
  • Alternatively, direct the vCenter installer to use its own IP for DNS by specifying as the DNS server IP address.

🛠️ Please check the prerequisites before deploying. Besides, if the vCenter Server Installer GUI does not work, you could try the vCenter Server Installer CLI.

Protect VMware Virtual Machines with Centralized Backup Software

The emergence of the "Failed to run vdcpromo vCenter 7" error can significantly disrupt operations. As businesses seek robust solutions to safeguard their virtual machines and ensure the smooth functioning of VMware vCenter 7, it's essential to address potential errors while also implementing reliable backup strategies. This is where AOMEI Cyber Backup enters the picture. AOMEI Cyber Backup is a leading VMware backup software designed to seamlessly protect and recover virtual machines, offering a comprehensive approach to data security and disaster recovery within VMware environments.

Centralized Backup: creating complete and independent image-level backup from a central console.
Flexible vSphere Backup: batch backing up large numbers of VMs managed by vCenter Server, or multiple VMs on a standalone ESXi host.
Multiple Storage Destinations: backing up to a local drive, or network destinations like NAS.
Automated Execution: scheduling backup tasks to automatically protect VM data daily, weekly, or monthly.
Restore Entire VM: restore instant available VMs from any selected restore points to an original or new location.

You can click the following button to download the 30-day free trial.

Download Free TrialVMware ESXi & Hyper-V
Secure Download

If you want to protect the security of your virtual machines comprehensively, please refer to the following steps.

1. Add devices: download AOMEI Cyber Backup and click Source Device >> VMware >> + Add VMware Device to Add vCenter or Standalone ESXi host. And then click > Bind Device.

Bind device

2. Create backup task: click Backup Task >> Create New Task.

★ Enter task name and batch select large numbers of VMs managed by vCenter Server for centralized backup.

★ Schedule: schedule backup as full / incremental / differential backup and specify time to run the backup.

schedule VM backup

★ After configuring the backup task, review the information and click Start Backup.

3. Restore: click “…”>> Restore to select restoration content and destination.

restore VM

You can choose to Restore to original location. It allows you to recover entire VM easily and quickly. It saves time to recreate or configure ESXi virtual machines.

Or you can also restore to new location to create a new VM in the same or another datastore/host directly from the backup, saving the trouble of re-configuring the new VM.

restore VM


Resolving the "Failed to run vdcpromo vCenter 7" error is crucial for maintaining a stable and efficient vCenter environment. By trying the troubleshooting methods, businesses can proactively address this error and minimize its impact, ensuring seamless vCenter operations. With a proactive approach and access to valuable resources and support, businesses can effectively navigate and mitigate the challenges associated with this error, safeguarding the integrity and functionality of their vCenter 7/8 environment.

Crystal · Editor
Crystal is an editor from AOMEI Technology. She mainly writes articles about virtual machine. She is a positive young lady likes to share articles with peolpe. Off work she loves travelling and cooking which is wonderful for life.