By Demi / Last update June 23, 2021

After adding music to iPod from iTunes, you can enjoy music whenever and wherever. However, when you connect iPod to a computer to transfer music, iTunes suddenly tell you that iPod support service is not installed. Undoubtedly, you can easily find some solutions to most of troubles and get rid of them with ease. However, iPod support service is not installed is not one of them.

Ipod Support Service Is Not Installed

You may never hear about iPod support service until you have problem connecting your iPod to computer. Read the passage to get familiar with it and solve this issue.

Part 1. What is iPod support service?

iPod support service is a background software program, which is used to help iTunes recognize your device when you connect your iPod to computer. Only your device be recognized, can you do some further operations. The reason why you may not hear about it is that you never use it on your computer directly. Instead, it runs in the background on your computer continuously. All in all, if you find iPod support service not installed, iTunes won’t be available.

Part 2. How to fix iPod support service is not installed in Windows 10?

Are you eager to know how to install iPod support service? Please hold on because there are some preparations you need to do.

You have to make sure:
☑ Your iPod is unlocked and on the Home screen.
☑ You have the latest version of iTunes on the computer.
☑ Your USB cable can work well when your iPod connects to the computer.

Now, you can fix iPod support service is not installed in Windows 10 by downloading Apple Mobile Device service on your computer. Depending on whether you downloaded iTunes via the Microsoft or through Apple, the processes are different.

If you downloaded iTunes from the Microsoft Store

Follow these steps to install Apple Mobile Device USB driver.

Step 1. Unlock your iPod and go to Home screen > Connect your iPod to the computer. (If your iTunes opens, turn it off.)

Step 2. On your computer, right-click the Start button, then choose Device Manager.

Step 3. Under Portable Devices > Right-click on the device name and choose Update driver.

Update Apple Driver

Step 4. Select "Search automatically for updated driver software".

Step 5. After the software are installed, go to Settings > Updates & Security > Windows Update to make sure there is no other updates.

Now, restart your computer, your iTunes should recognize your iPod when you connect iPod to the computer.

If you downloaded iTunes from Apple.

Follow the steps to solve the problem.

Step 1. Unlock your iPod and go to Home screen > Connect your iPod to the computer. (If your iTunes opens, turn it off.)

Step 2. Press Windows and R key on your keyboard to open the Run command.

Step 3. In the Run window, enter “%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers” > Click OK.

Step 4. Right-click on the usbaap164.inf or usbaap1.inf file and choose Install.

Win 10 Install Apple Drivers

Note: Make sure that the files you install end in inf. If you’re not sure if you install a correct file, you can right-click a blank area in the File Explorer Window > View > Details to find the correct file type.

Step 5. Disconnect your iPod from the computer and restart the computer. When your computer boots-up, open iTunes and try again.

Bonus tip: The best way to transfer music between PC and iPod

Are you tired of iTunes issues? What about using an iTunes alternative to transfer music from computer to iPod? I’d like to recommend you AOMEI MBackupper, which is a professional backup and transfer tool for Apple users to easily and successfully transfer music and other data from a PC to your iPod, iPhone, and iPad, vice visa.


As you can see from the picture above, AOMEI MBackupper offers you a simple interface as well as:

A selective process. You can preview and select the files you want to backup or transfer during the process.
A fast speed. With the help of AOMEI MBackupper, you can backup 1000 photos in few minutes.
A wide compatibility. It works well with iPhone 4, 6, 7, 8, SE, 12, iPod Touch 5, 6, 7, 8, iPad, iPad pro, iPad mini. Besides, it is also compatible with the latest iOS, like iOS14.
An incremental backup. It means AOMEI MBackupper only backs up the data that changed since the last backup.

Now, download AOMEI MBackupper for free and have a try.

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That’s all about how to fix iPod support service is not installed in Windows 10. The way how you fix the problem depends on where you downloaded iTunes from, hope you can find an appropriate way in this passage to fix your issue. Since you cannot predict when and where you will encounter such issue, you’d better backup iPod without iTunes regularly. For more queries, feedback and suggestions, feel free to contact us.