[Detailed] How to Fix iPhone Video Not Working in Different Situations

iPhone video not working can occur in different situations. Read this passage to get specific solutions to deal with “video not playing on iPhone” issue in every situation.


By Demi / Updated on June 8, 2023

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Videos not working on my iPhone 11

My new iPhone 11 was playing all videos fine until today. I can’t get any videos in YouTube to play or even on google to try to load a video for tutorial help on how to fix this. I tried restarting my phone and also deleted the YouTube and reinstalled it. But still can’t load or watch any videos. HELP!

- Question from Apple Community

Video is widely used in our daily life. You can record videos on your own to store an important moment for you. You can also enjoy yourself by watching videos on YouTube or TikTok. However, you may find iPhone video not working all of sudden. This passage will help you deal with this issue in three different situations. But you’d better figure out why the video is not working on iPhone.

Why is iPhone video not working?

There may be a number of reasons that can result in iPhone video not working. Some common reasons are as follow.

An incompatible video file format
An inactive Internet connection
A corrupted video file
Out-dated software

Besides the common reasons shown above, some unknown reasons also remain to stop your iPhone video from playing. What’s more, the reasons differ from kinds of situations, so do the methods.

Situation 1. iPhone video not working in the gallery

This is, of course, one of the most common situations. If you have recorded a video with your iPhone and it has been saved in the gallery, but you can’t play it, you can try the following methods to solve this issue.

Method 1. Check if the video is corrupted

If your video is not working on iPhone in the gallery, there is a chance that the video you played is corrupted for some unknown reasons. You’d better check if the video is corrupted. If it happens, you may either use a video repair tool to fix it or restore the video from your backup if you have transferred this video from iPhone to PC before.

Corrupted File

Method 2. Restart iPhone

If you are sure that there is nothing wrong with your video, then it will be likely that your video or app gets stuck suddenly and you can try to restart your iPhone. Several common problems can be solved after restarting iPhone because things may get back to normal after restarting your iPhone. The methods of rebooting iPhone depend on the types of your iPhone.

iPhone 8 or later: Press the volume + button and then quickly release. Press the volume - button and then quickly release. Press the power button for seconds until you see the logo of Apple.
iPhone 7 and iPhone 7 Plus: Press both the power button and volume - button for seconds until you see the logo of Apple.
iPhone 6s or earlier: Press both the power button and the Home button for seconds until you see the logo of Apple.

Reset Iphone

Method 3. Update to the latest iOS version

iOS 15 is going to be released officially this year soon or later, which can enable you to make use of iPhone better. However, for those who use an old version of iOS may face iPhone video not working. To check whether you can access to the latest iOS 16, go to Settings > General > Software Update. Click Install Now to update iOS 16 if it is available.

iOS Software Update

Note: Sometimes updating the software may cause a lag if your iPhone have been used for a long time.

Situation 2. iPhone video not working on apps

Besides recording videos, most people choose to watch videos on an app to kill their free time on iPhone. If videos are not playing on iPhone apps, try these four methods to solve it.

Method 1. Check for Internet connection

Almost all videos you watch on iPhone apps may not be downloaded, thus, a stable Internet connection is a prerequisite. Opening a few random sites in a web-browser to see if your Internet connection works. If not, reset your Internet or connect to a different network. If it works, go to Settings > Cellular > Apps Using WLAN & Cellular. Tap in the list to check whether the app you plan to watch videos is allowed to use WLAN or cellular network.

Iphone Check App Using Wlan Cellular

Method 2. Force quit the video app

The video app may be stuck for some errors that stop you from loading video on iPhone, you can force quit the video app and then log in again to avoid video not playing on iPhone. The process is pretty simple. Double tap the Home button, when the running apps are displayed, swipe the video app. Now, you can tap in the video app again to check if the video is available.

Method 3. Reinstall/Update the problematic app on iPhone

If you failed to watch a video under a stable Internet connection, you can try to reinstall or update it on iPhone to fix some unknown issue in this problematic video app. You can follow the step to reinstall or update the app.

To reinstall the app: Tap the app icon until the taskbar appears >Tap Remove App to delete this app > In the App Store, search for the app you want to install and follow the onscreen instructions to reinstall it.

To update the app: Go to App Store > Tap your profile icon > Scroll down and tap Update next to the app you want to update.

Iphone Manully Update App

Method 4. Convert videos into a suitable format

If you got a video from other resources, and you plan to watch it in another video app, it may fail to display due to an incompatible video format just like the picture shows below.

Unsupported Video Format

In this situation, you need to convert videos into a suitable format. iPhone supports formats such as H.264, HEVC, MP4, MP3, MOV, MPEG-4, protected AAC, audible AAC, M4A, etc.

Situation 3. iPhone video not working on PC

You may manage to transfer videos to PC so that you can enjoy a bigger screen to watch videos or you can have a video backup to avoid data loss. However, iPhone video not working can also happen on PC. The following two methods can help you get rid of it.

Method 1. Update Windows Media Player

If you want to play iPhone videos in Windows Media Player, you’d better to update it so as to support the file format of your video.

• For Windows 7, 8.1 and 10, the latest Windows Media Player 12 is available.
• For Windows XP, you can choose Windows Media Player 11.

Go to Microsoft official download center to update your Windows Media Player based on your Windows version.

Method 2. Transfer iPhone video files again

Has your process of transferring been interrupted or failed? It may happen in many circumstances like disconnection, suddenly shutting down of PC or iPhone and an unstable Internet connection. You can transfer iPhone files again with a professional tool.

FoneTool can be the best choice for you. You can make use of it to transfer not only videos, but also photos, messages, music and contacts to PC.

In FoneTool, you can also enjoy,
A clear interface and user-friendly design: It’s easy for a beginner to handle.
A selective backup process: You can preview and select the messages you want.
Fast speed: It can provide you the fastest speed to transfer videos from iPhone to PC.
A wide compatibility: It works well with iPhone 4, 6, 7, 8, SE, 12, 13, 14, iPod Touch 5, 6, 7, 8, iPad, iPad pro, iPad mini. Besides, it is also compatible with the latest iOS, like iOS 16/15/14.

Now, you can download it and have a try.

Download Freeware Win 10/8.1/8/7/XP
Secure Download

Step 1. Connect your iPhone to a computer and tap Trust this computer on your iPhone.

Step 2. Launch into FoneTool> Click Phone Transfer > Select iPhone to PC and click Start Transfer.

Transfer to Computer

Step 3. Chick + icon to preview and select videos you want to transfer > Click OK.

Choose Videos

Step 4. Click Start Transfer to export videos to PC.



iPhone video not working may happen in many different situations. Hope you can find an appropriate way to solve your issue. However, to avoid data loss caused by any trouble on your iPhone, it’s highly recommended to use FoneTool to backup your iPhone regularly.

Demi · Editor
Demi is an editor of FoneTool group as well as a good advisor in the area of iOS-related issues. She does well in finding solutions to people's problems. She enjoys traveling, gardening, and watching movies. She spends most of her free time with her pet and family.