How to Fix iPhone 13/13 Pro/Pro Max Not Connecting to iTunes

When you try to connect your new iPhone 13/13 Pro/ Pro Max to iTunes for backup but keep getting the iPhone not connecting to iTunes error, read this guide to fix the problem.


By Dylan / Updated on June 5, 2023

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  Why is iPhone 13/13 Pro/Pro Max not connecting to iTunes?  

iTunes is Apple's official tool for users to connect between iPhone and PC Windows or Mac computer to transfer files, sync/backup or restore data, update software, and more. However, there are still some iTunes errors, like 0xe800000a, 0xe8000015 error. One of the typical is that iPhone 13/13 Pro/Pro Max is disabled connect to iTunes. Some iPhone users also have a similar problem that iPhone not showing up in iTunes on Windows 11/10/8 after updating iOS 16/15/14/13.

itunes disconnected

This could be due to several reasons.

①Glitches software: Sometimes a software glitch prevents iTunes from recognizing the iPhone, even though your computer can detect it.
②Damaged cables: If the USB cable is damaged or irregular, the iPhone and the computer cannot be connected, so the iPhone 13 wont connect to iTunes.
③Outdated system: If you plug your new iPhone 13 into your computer to use iTunes, the outdated iTunes or computer system will not be compatible with the new iOS version.
④USB driver error: Incorrect installation of the device USB driver will cause the iPhone cannot connect to iTunes.
⑤Some hardware problems: Some hardware issues with your iPhone, iTunes, or Mac may result your iPhone does not appear on iTunes.

3 Tips before fixing iPhone 13 not connecting to iTunes

If you're trouble in your iPhone 13 not connecting to iTunes when plugged in, there are three quick tips you can try to make sure you don't have these basic issues before actually starting to fix this error.

Tip 1. Check the USB cable and charging port

When you find iPhone can’t connect to iTunes, the first step you should take is to check if the USB cable is damaged and if there is dirt, dust or water in the charging port. And make sure you use an Official or Apple certified USB cable to connect your iPhone and computer.

Tip 2. Trust this computer when prompted

Ensure your iPhone is switched on and unlocked, and on the Home screen, then connect to the Mac computer or PC Windows. If you see a popup on the window, click the Continue option. Meanwhile, you will see a popup appears on your iPhone, tap Trust and enter your iPhone passcode. Doing so should fix the problem of iPhone is disabled connect to iTunes.

trust this computer

Tip 3. Check the iPhone, iTunes and computer version

To fix the iTunes does not recognize iPhone 13/13 pro/pro max issue, make sure all your devices are running the latest version. Follow the steps below to check if all the devices need to be upgraded.

✍To update your iPhone, go to Settings>General>Software Update. Then choose Download and Install if there are any newer iOS version.

✍To update your Windows PC, click Settings>Update & Security>Check for updates. After checking, follow the prompts to install the system.

✍To update Mac computer, tap System Preferences>Software Update>Update Now.

✍To update iTunes on Mac, open App Store>Updates>Install.

✍To update iTunes on PC, open iTunes>Help>Check for Updates. After checking, follow the prompts to install the latest iTunes version.

How to fix iPhone 13/13 Pro/Pro Max not connecting to iTunes

After preparing the above, now, let's start to learn some ways to solve the problem. Of course, hope you have fixed the issue through the above tips.

1#. Restart iPhone and computer  

Sometimes, lots of problem can be solved by restarting your device. Thus, you can turn off and on your iPhone and computer to solved this issue.

For iPhone 8 and later: Press the both Volume Up and Down buttons together, hold the Side button until the Apple logo appears.

For iPhone 7 series: Press the Sleep/Wake button and Volume Down button until the Apple logo appears.

For iPhone 6 series: Press the Sleep/Wake button and Home button until the Apple logo appears.

For Windows /Mac: Click the Windows/Apple icon, choose Restart.

2#. Disable restrictions on your iPhone

If restrictions (parental controls) is activated on your iPhone, you may encounter the problem of iPhone not detecting to iTunes. Go get rid of the restrictions and reconnect your iPhone to the computer and try again.

Step 1. Launch the Settings app, tap on Screen Time.

Step 2. Click Content & Privacy Restrictions and turn off it.

turn off restrictions-for-app-store


3#. Reset Location and Privacy Settings

Sometimes, you accidentally press some buttons on your iPhone's settings, which may be the reason why iTunes doesn't recognize your iPhone.

Go to Settings>General> click on Reset Location & Privacy tab>enter the passcode to reset settings.

reset location privacy

Then, reconnect your iPhone to the computer, click the Trust when prompted again.

4#. Reinstall Apple mobile device USB driver

An outdated Apple USB driver could be another reason of iPhone not connecting to iTunes. Follow these steps below to update Apple USB Driver on Windows PC.

Step 1. First, disconnect the iPhone from PC, make sure your iPhone is unlocked and on the home screen.

Step 2. Connect back your iPhone to the PC, close iTunes if it runs automatically.

Step 3. Right-click the Start button, choose Device Manager.

Step 4. Expand the Portable Devices section, locate your connected iPhone, right-click and select Update Driver, choose Search automatically for updated driver software.

update apple driver

Step 5. When finished, go to Windows Settings, click Update & Security, tap on Windows Update to ensure there are no other updates available.

Step 6. Finally, restart your computer to check if your iPhone 13/13 Pro/Pro Max can connect to iTunes.

5#. Uninstall and reinstall iTunes

iPhone 13/13 Pro/Pro Max can't connect to iTunes, maybe iTunes get stuck. So uninstall iTunes from your computer and reinstall it from the Microsoft Store. While uninstalling iTunes won't delete your photos, music, videos, and other content, we still recommend that you make an iTunes backup before doing so.

Bonus: Alternative to iTunes-backup/transfer/manage iPhone data with ease

iTunes is good at in iOS file browsing, transfer, and management. However, iTunes still has some unforeseen issues. If the connecting issue still can’t be solved after you try all the solutions, or you want to better manage your iDevices, you can turn to an iTunes alternative tool to manage/transfer iOS data.

Here, we would like to recommend a free iTunes alternative software named FoneTool. It has many advantages.

● Freely transfer at super-fast speeds to help you quickly switch to your new iPhone. 
● Fully supports most iPhone models, perfectly compatible with the latest iOS 16. 
● Completely transfer iPhone data without data loss, or selectively migrate photos, videos, contacts, music from old iPhone to new iPhone.

Here is the instruction about how to use FoneTool to transfer everything from iPhone to iPhone.

Download FreewareWin 11/10/8.1/8/7/XP
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Step 1. Launch FoneTool, connect both iPhones to computer with USB cable.

Step 2. Choose Phone Transfer. And choose iPhone to iPhone Transfer on the main interface. Click Start Transfer.

iphone to iphone transfer

Step 3. The source iPhone and destination iPhone will be listed here, you can encrypt the transfer option as you want. Then, click Start Transfer to execute it. 

backup encryption not enabled

✍Note: In addition, FoneTool also supports full or selective backup of iPhone data, such as photos, messages, contacts, music, etc., by clicking the Full Backup or Custom Backup icon on the main interface.


This is how to fix iPhone 13 not connecting to iTunes, also in line with how to fix new iPhone won't connect to iTunes, like iPhone 13 Pro/ Pro Max/12/11. Hope this article can help you, if it is a hardware or physical issue with the device, please seek help from Apple Support. 

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.