Fix Error with Code SU-41333-4 on PS4 USB Storage Device

This comprehensive guide will give you 7 effective solutions for fixing the PS4 SU-41333-4 error and 1 tip to recover data from PS4 USB storage device easily.


By Zoey / Updated on April 2, 2024

Share this: instagram reddit

When you meet the "PS4 USB SU-41333-4" error, which is an error code meaning the USB storage device is not connected SU-41333-4, you can be quite frustrated. This error is often accompanied by the error codes CE-37857-0 or CE-30784-2.

SU 41333 4

Sometimes, the error message may not display any specific code. If you wish to continue using your PS4 without interruptions, this article will guide you on resolving the PS4 SU-41333-4 USB drive issue. Additionally, you will learn about the best hard drive data recovery software to effectively recover lost or deleted data from your PS4.

Why Does the SU-41333-4 Error Occur?

The "PS4 USB storage device not connected SU-41333-4" error message can occur due to various reasons, contrary to common belief that it is caused by an infected USB storage device. Often, the PS4 displays the "USB storage device not connected" error unexpectedly, without any prior warning. Some main causes of this error include:

  • Damaged USB storage device or port.
  • Insufficient power supply to the PS4.
  • Faulty USB cable connection to the PS4.
  • Usage of a USB hub.
  • A power surge or electrical shortage.
  • Improper installation of PS4 system software updates.

Effective Solutions for PS4 SU-41333-4 Error

How to fix PS4 error CE-37857-0 or PS4 SU-41333-4 error effectively? We have concluded 7 effective methods for such a USB error. Please try them to fix it.

Solution 1. Power Off the PS4 Completely

First, to resolve the SU-41333-4 error, you can disconnect the PS4 from the power source and wait for a few minutes before turning it on again. This action helps your PS4 recover from any issues caused by sudden electrical shorts.

During this process, ensure that the USB storage device is disconnected. Reconnect the USB storage device while the PS4 is powered off and check if it functions properly.

Solution 2. Check USB Port

It is recommended to test the PS4 with a different USB device to determine whether the issue lies with the PS4 USB port or the previous USB storage device. If the problem persists with a new USB device, it indicates an issue with the USB port itself.

Solution 3. Clear the CMOS Memory

Corrupted CMOS memory can cause various problems within the PS4 system. Thus, you can try to clear the PS4 CMOS memory chip. This fix may need some professional technical expertise, as it is not as easy as it may seem.

Solution 4. Format the USB Drive to FAT32 or exFAT

If your USB drive is in an NTFS file system, the PS4 game console will not be able to read it. Only FAT32 and exFAT file systems can be recognized by PS4.

Here's how to format your USB drive to FAT32:

1. Connect your USB drive to your PC and right-click on the "This PC" icon, then select "Manage."

2. Under the "Storage" section, click on "Disk Management" and right-click on the USB drive. Choose the "Erase Volume" option.

3. The USB drive will now appear as "Unallocated."

4. Right-click on the disk and select the "New Simple Volume" option.

5. Follow the on-screen instructions to proceed. In the final step, select "Format this volume with..." and choose the FAT32 file system.

Format the Disk

Solution 5. Rebuild the Database

Rebuilding the database can be a solution to the USB storage device is not connected. Follow these steps to rebuild the database:

1. Turn off your PS4 and avoid using rest mode.

2. Press and hold the power button until you hear two quick beeps, indicating that you have entered Safe Mode.

PS4 Safe Mode

3. Connect the DualShock 4 controller to the USB-A port located at the front of the PS4.

4. From the menu, select the fifth option, "Rebuild Database," and press the X button to initiate the rebuild.

PS4 Rebuild Database

A properly rebuilt database can enhance data loading speed, reducing the chances of game freezing or frame rate drops.

Solution 6. Update PS4 System Software

If your PS4 system software is out of date, you may meet some problems of incompatibility. Follow these steps here to update the PS4 system software easily.

1. On your PS4 console, click on the "Settings" option.

2. Click on "System Software Update" > “Update Now” in turn.

System Software Update

3. After the download finishing, if there are any available updates. Select Next to continue.

4. Select "Accept" now.

Once the update is installed, your PS4 will be ready to use without problems.

Solution 7. Contact PlayStation Customer Support

For official help, you can reach out to PlayStation Customer Support for further assistance. Visit their website and click on "Help" to access the service and repair options. For immediate support, you can call PlayStation Network Support at 1-800-345-SONY (7669) from Monday to Friday, available in English and French Canadian.

If you prefer messaging, PlayStation's live chat option is available on weekdays from 06:00 am to 10:00 pm and on weekends from 07:00 am to 08:00 pm.

How to Recover Data from PS4 USB Storage Device

In case you meet data loss from your PS4 USB storage device during the troubleshooting process, you can recover your files. Using the MyRecover Software developed by AOMEI, a leading name in the data recovery industry, you can retrieve data from corrupted, damaged, or deleted USB devices.

You can experience some obvious features of MyRecover that bring much convenience:

  • Offer Comprehensive Data Recovery Solutions for Various Scenarios. Whether it's system crashes, accidental deletions, virus attacks, or disk formatting, MyRecover can effectively recover your lost data.
  • Extensive Compatibility with Diverse Storage Devices. It supports the recovery of data from many types of USB storage devices like PS4 USB drives, SanDisk USB, Kingston USB, and other storage devices including SSDs, HDDs, external hard drives, SD cards, and more.
  • Recovers a Wide Range of File Types in their Original Formats. Whether it's documents, pictures, videos, audios, compressed files, or any other file format, MyRecover ensures the recovery of your data in its original form and filename.

Let’s see how to recover data from a PS4 USB storage device via MyRecover now.

Step 1: Connect the PS4 hard drive to your computer.

Open your PS4 and remove the hard drive. Connect the external hard drive to your computer using an HDD Enclosure or SATA to USB converter cable, ensuring it is detected.

Step 2: Let MyRecover scan the drive.

Download and launch MyRecover, then hover the mouse over the drive, and click Scan.

Download Software Windows 11/10/8/7/Server
Secure Download

External Hard Drive Start Scan

Step 3: Find deleted files.

MyRecover will automatically search for your data using Quick Scan and Deep Scan. Quick Scan targets deleted data, while Deep Scan looks for other lost data. You can use keywords in the search box to quickly find the files you need.

Scanning External Hard Drive

Step 4: Recover data from the old PS4 hard drive.

Once any deleted files are found, MyRecover will display them in the Scanned files list. Select the files you want to recover and click the "Recover x files" button. Choose a new location to save them.

External Hard Drive Recover Files


By following the aforementioned solutions, you should be able to resolve the PS4 USB storage device SU-42333-4 error. Formatting the USB to exFAT/FAT32 is the recommended solution. However, if your USB files have been deleted, you can try using MyRecover to recover data from PS4 hard drive.

Zoey · Editor
Zoey works as an English editor of AOMEI Technology. She provides tech information about backup and restore, mobile data transfer, and so on for AOMEI. She hopes that her articles will be greatly helpful for users. She is fond of music, film, and photography.