Fix Error 0x80073712: Some Update Files are Missing!

Some update files are missing? This guide shares feasible solutions with you to fix error 0x80073712 and you can learn how to recover deleted/lost files with ease.


By Penny / Updated on April 3, 2024

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We’ll try to download the update again later error code 0x80073712!


When I try to install 2019-02 Cumulative Update for Windows 10 version 1809 for x64-based Systems (KB4487044) but I get the following error: Some update files are missing or have problems. We’ll try to download the update again later. Error code: (0x80073712). I attempted to run the following: DISM.exe /Online /Cleanup-image /RestoreHealth.

I get the following error: Deployment Image and Servicing and Management tool Version: 10.0.17763.1   Image Version: 10.0.17763.292. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log. And I also run SFC scannow. No errors were found. I am at a loss. Any help will be appreciated.

-A user from Microsoft Community

When some update files are missing or have problems, the error 0x80073712 will show up. The System Updater indicates the files have been downloaded but refuses to install them.


If you’ve noticed the update process freezes around 30% to 50% and displayed the error code for you, it’ll prevent further system updates and pose a security threat to your PCs.

Possible reasons for some update files are missing

There’re primary reasons for error 0x80073712. Let’s get an overview of them below. 

▶Corrupted file systems: Malware can damage your updated files after affecting your system.

▶Windows update misconfiguration: Without a proper update configuration, you may meet the error 0x80073712.

▶Stuck Windows Update service: When the Windows Update service gets stuck or crashes unexpectedly, the update process is hampered.

▶Faulty Windows Registry entries: Sometimes, Windows update error 0x80073712 could be caused by faulty Windows Registry entries. Specifically, if the Windows OS fails to locate the corresponding files to update the system, the system cannot boot.

How to fix some update files are missing?

How to fix some update files are missing or have problems? Restarting your computer is the easiest way to solve problems by giving the system a fresh restart.

Please remember to save unsaved work because unsaved files will miss after restarting. Meanwhile, ensure you have good internet connectivity for your PC after restarting.  

Now, it’s time for you to follow one of the following troubleshooting solutions.

Fix 1. Run SFC command prompt and DISM

As stated earlier, corrupted file systems can discourage you from updating the Windows system. To determine whether your system contains corrupted files or not, you’d better run Deployment Image Servicing and Management, known as DISM.

The System File Checker tool (SFC.exe) can detect these corrupted files and repair them. Let’s show how it works.  

Step 1. Type “cmd” in the search bar and click “Run as Administrator” to open it.


Step 2. Enter the following command prompts one by one and hit “Enter” to begin the process.

  • DISM.exe /Online /Cleanup-image /Restorehealth
  • sfc /scannow  


Step 3. Please wait patiently because it’ll take a few minutes to finish this process. After that, you can see if these file systems are fixed or not.

Fix 2. Run Windows Update Troubleshooter

Designed to solve all update-related issues, Windows Update troubleshooter can help you fix some update files are missing. Please refer to the following steps.

Step 1. Press “Win + I” to open Windows Settings > Update and Security.


Step 2. Click “Additional troubleshooters” under the “Troubleshoot” menu.


Step 3. Go to Windows Update and click the “Run the troubleshooter” button.


Step 4. The program will automatically locate the problems and repair them. After the process, you can restart your Windows PC and try to run Windows Update again.

Fix 3. Reset Windows Components manually

If there’s something wrong with your Windows Update components, the error 0x80073712 may also appear. In this case, try to reset Windows components manually.

Step 1. Type “cmd” in the search bar and click “Run as Administrator” to open it.


Step 2. Paste the following command prompt and hit “Enter” one by one. The first four command lines will stop the BITS, Cryptographic, MSI Installer, and Windows Update Services. The last two command lines can rename the SoftwareDistribution and Catroot2 folder.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows \SoftwareDistribution SoftwareDistribution.old  

ren C:\Windows \System32\catroot2 Catroot2.old


Step 3. Run the following commands to start the BITS, Cryptographic, MSI installer, and Windows Update Services that you’ve disabled.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver


Step 4. After the process, exit the command prompt window and restart your PC to run Windows Update.

Bonus tips: How to recover deleted/lost files with ease?

After reading the above part, you may have a clear understanding about how to fix some update files are missing.

But how to recover deleted/lost files with ease? If you’re wondering about this, perhaps MyRecover is your top choice because using data recovery software can save you from backups. Let’s get an overview of its features.

Recover the deleted/lost Word documents, Excel, PPT, PDF, Photos, Videos, Audio, folders, compressed files, and other 200+ types of data from HDD, USB, SD cards, etc.
Get the original format for the lost data.   
During scanning, you can search your desired files by typing their filenames in the search bar or wait to find all the deleted and other lost files on your computers after Quick Scan and Deep Scan.  
Support NTFS, exFAT, FAT32, and ReFS file systems in Windows 11, 10, 8, 7, and Windows Server computers.
Download Software Windows 11/10/8/7/Server
Secure Download

Step 1. Install and run MyRecover on your Windows PC. Hover the mouse over the drive saved deleted files before, and click Scan.


Step 2. You can search your desired files or wait to view your deleted and other missing files after Quick Scan and Deep Scan.


Step 3. Go to the Deleted Files/Other Missing Files folder to locate the files you want. Then click “Recover x files” to recover your chosen files. Please save these recovered files in a new location.


If you want to prevent data loss, you can try this free backup software for Windows, AOMEI Backupper.

Penny · Editor
Penny works as an editor at AOMEI Technology, while she's a tester and editor for AOMEI Data Recovery Tools. She enjoys helping users with data recovery issues on Windows and iPhones using simple and practical solutions. Outside of work, she has a strong affection for pets, particularly giant pandas.