How to Fix WD My Cloud Auto Backup iPhone Not Working?

WD My Cloud can backup iPhone photos but sometimes it is not working. iPhone photos are not uploaded. Solve the problem using the methods in this passage.


By Dylan / Updated on June 6, 2023

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WD My Cloud Auto Backup iPhone Not Working

I’m using WD My Cloud at home and have downloaded the app on my iPhone, but sometimes the photos won’t be automatically uploaded to NAS. Why does that happens and how to solve it?

- Question from Apple User

When you are traveling around the world, you can take a lot of pictures to record the beautiful sceneries and the best moments of you. It is interesting to discuss stories behind those photos with your friends. They are precious memory for you, so don’t let them disappear for unwanted reasons.

Saving photos to your own cloud storage device makes it convenient to view or manage them everywhere. WD My Cloud is just this kind of personal NAS. It is much better than iCloud, because it requires one-off payment and the storage is much larger. You can always access the data. After all, you got the server at home.

There is a paired iOS app, My Cloud, helping you backup iPhone photos to WD My Cloud. You can upload photos to NAS anywhere.

WD Upload Photos

Or let it automatically backup camera roll. All the photos can be viewed on iPhone and it doesn’t consume iPhone storage.

WD Auto Camera Backup

WD My Cloud is convenient and useful, but sometimes it could make a mistake. The automatical iPhone backup is not working and you need to manually upload iPhone photos. The following content will tell you why this app doesn’t backup iPhone photos and give 4 solutions to help you solve the problem that My Cloud not working.

Why WD My Cloud not working and how to solve it?

There are two situations you might meet with. You didn’t find the photos that have been already uploaded to My Cloud or My Cloud couldn’t scan iPhone photos.

Solution 1. Find Your Photos in Right Place

The best situation is that your photos have been backed up, but you didn’t find it. When you view the backed-up photos on iPhone, the photos will be listed in one folder, which means there are no deeper folders to choose, so it is not so convenient if you want to find specific photos.

Usually, you need to scroll down to the bottom to check the recently backed-up photos. It might take some time if there are a lot of photos.

WD My Cloud View Photos

Solution 2: Reopen My Cloud

My Cloud needs to scan iPhone photos, but it cannot do that if you have closed the app on iPhone. Frequently reopening this app on iPhone can make sure it is always ready for scanning camera and uploading photos.

Solution 3: Enable Background Uploading

If you just want to leave all the work to My Cloud app, you can switch on Background Uploading in this app, and then My Cloud will backup and upload iPhone data when this app is closed.

WD Auto Camera Backup

Solution 4: Free up Memory

This often happens on old iPhone. There is no enough memory for My Cloud to scan and backup iPhone in the background. You should close all the apps and restart iPhone to leave the memory to My Cloud.

Fix WD My Cloud Not Working Using Alternative

WD My Cloud has failed to backup iPhone photos, so you can find an alternative to easily backup iPhone photos. The best choice is FoneTool, a free professional iPhone backup software.

The brilliant features of FoneTool:

  • Easily View Photos: All the photos will be shown in the folders like they are saved on iPhone. You can preview every photo to select the needed photos to backup.

  • Easily Manage Backups: All the backups will be clearly listed in the interface with time and device name. Photos in every backup can be viewed.

  • Incremental Backup: You can create an incremental backup to quickly backup new photos.

  • Widely Compatible: FoneTool Support iPhone 4s/5/5s/6/6s/6 Plus/6s Plus/SE/7/7 Plus/8/8 Plus/X/XS/XS Max/XR/11/ 11 Pro /11 Pro Max/12/13/14.

Step 1. Download FoneTool for free. Connect iPhone to computer with USB cable.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Select Selective Backup under More features. Click the icon to preview and select photos and then click OK to return to home screen.

Select Files

Step 3. Click Start Backup to save all the photos.

Click Start Backup

●To view the backed-up photos, you can select the task in Backup Management and then click the eye icon or pin icon to browse them.
●To create incremental backup, you can select the task in Backup Management and then click the triangle icon.


WD My Cloud auto camera backup is not working because the app can’t scan iPhone photos. The problem can be solved by the solutions in this passage. FoneTool is recommended to you to backup iPhone photos to PC. It is more convenient and stable than My Cloud.

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Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.