Seagate Backup Plus Files Not Showing? 5 Fixes Are Here!

This page introduces how to recover Seagate Backup Plus files not showing. Try the following five solutions and easily get back not showing files on Seagate Backup Plus with ease.


By Kelsey / Updated on August 1, 2022

Share this: instagram reddit

Where are my files on Seagate Backup Plus?


I backed up all my family photos and videos, and some work documents on my Seagate Backup Plus external 1 TB hard disk. But today, I plugged it into my computer and found that there were no files on the drive. Where are my files? Why are my Seagate Backup Plus files not showing? What can I do to get my stuff back?

Seagate Backup Plus hard drives are newly designed external storage that provide backup for content on social networks, such as Facebook and Flickr. You can use Seagate Backup Plus to store a local duplicate copy of photos from social networks as easily as backing up files on your computer.

In most cases, you can access the backup files in your Seagate Backup Plus normally, but sometimes, you may experience external hard drive folders and files missing after restart. Don't worry. Here are several proven methods to help you recover Seagate Backup Plus not showing up files.

External Hard Drive Recovery

Why Seagate Backup Plus Files not showing up?

There are some common causes for files and folders disappeared from external hard drives like Seagate Backup Plus and Seagate Backup Plus Slim. You can check them out.

  • Hard drive port is damaged or there is a connection error.
  • Hard drive file system corruption causes files to be unrecognized.
  • The hard drive file attribute is adjusted to hidden, making the files or folders invisible to you.
  • Hard drive files are lost due to various reasons such as accidental deletion, accidental formatting, virus invasion, etc.

Recover Seagate Backup Plus files not showing in 5 Ways

How can I get back Seagate external hard drive files disappeared? Before learning these missing Seagate data recovery solutions, you should make sure that your hard drive connection is correct. You can try another connection port or restart the computer and try to reconnect.

Method 1. Scan Seagate hard drive with antivirus software

Our computers and storage devices are at risk of being attacked by viruses every day. External hard drives are often plugged and unplugged from different computers, and are more vulnerable to virus attacks and causing file loss.

For this reason, we strongly recommend that you first try antivirus software to scan and remove the virus from your hard drive.

Method 2. Show Seagate Backup Plus hidden files and folders

If the reason why your Seagate drive files are not showing up is that the files are hidden, you can recover hidden data from external hard disk to get it back. How to view files on Seagate Backup Plus that are hidden? You can refer to the following steps.

Step 1. Plug in your Seagate Backup Plus hard drive to computer and Open “This PC” on Windows.

Step 2. Tap on View on the top bar and click Options button.

Step 3. On the View wizard, tick the Show hidden files, folders, and drives option, and click Apply.

Show Hidden Files Folders

Method 3. Check Seagate Backup Plus disk for file system errors

When the hard drive file system gets corrupted, you can't access disk files as well. In this case, you can run the Windows built-in error checking tool to check and fix logical errors to perform damaged partition recovery for missing items on your Seagate hard drive.

Step 1. Open File Explorer by pressing Win + E keys.

Step 2. Right-click the connected Seagate external hard drive, then click Properties.

Step 3. Select Tools, and tap on the Check position.

Error Check

Step 4. Then, click Scan drive to detect errors on this drive and you can fix errors after being found.

Method 4. Change registry value

If the "CheckedValue" in registry is suffering from virus infection, you may encounter the "Seagate external hard drive files not showing up" problem. However, it is important to note that modifying the registry is prone to serious Windows system problems. Therefore, we do not recommend this method for users who are not computer savvy.

Step 1. Hit Windows + R at the same time to open the Run command. Type “Regedit” and click OK.

Regedit Ok

Step 2. Navigate to the following directory:


Step 3. Double click the CheckedValue option to see if the value data 1.

Select CheckedValue Option

Step 4. If not, right-click the CheckedValue option to click “Delete”. Then, right-click on blank and click New > DWORD (32-bit) Value > name it CheckedValue > set the value data as 1 to check if the Seagate Backup Plus files not showing are back.


Method 5. Recover Seagate Backup Plus files with data recovery software

What if the foregoing fixes fail to recover Seagate files disappeared? If so, your files may be permanently deleted from disk. But rest assured, you can use the free recovery tool that is devoted to recovering missing files and folders from external hard drive - MyRecover.

This data recovery tool can effectively deal with all kinds of data loss situations. It supports you to recover photos, videos, documents, web pages, and other kinds of data quickly and completely. It also allows you to recover lost data from external hard drives, local disks, USB flash drives, HDD, SSD, and various storage devices.

Deleted file recovery: Recover hard drive files from accidental deletion or permanent deletion.
Formatted drive data recovery: Get back the files you need after formatting your hard drive by mistake.
Lost partition file recovery: Retrieve important data when partitions are deleted or damaged.
Virus attacked disk data recovery: Recover your precious files from an infected hard drive.
System crash data recovery: When file loss due to a system crash, it lets you scan your drive thoroughly and selectively recover important files as needed.

Step 1. Get the MyRecover software. Connect your Seagate Backup Plus hard drive to computer and make sure it is recognizable.

Download SoftwareWin 11/10/8/7/Server
Secure Download

Step 2. Run the recovery tool. Then, choose the Seagate Backup Plus hard disk to click Start Scan.

Select External Hard Drive Start Scan

Step 3. It will scan the selected drive for all deleted and missing data. You can locate the needed files quickly by using the “Filter” or “Search for files or folders” option in the top right corner.

Scanning External Hard Drive

Step 4. Preview and select the wanted items for recovery, tap Recover x files, and determine a path to save these recovered files.

Select Files To Recover From External Hard Drive


This page covers solutions to recover Seagate Backup Plus files not showing up. You can run the disk checking tool or modify the registry CheckedValue key. If these tips don't work, don’t forget that you can get back missing external hard drive files with the MyRecover software.

Kelsey · Editor
Kelsey is an English editor of AOMEI Technology. She is passionate about helping people find effective ways to deal with all problems in computer. She has great insights into data backup and recovery, disk partition and clone, and other data protection measures. She likes learn computer skills to improve herself and enjoy quality time with family and friends.