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Sales FAQs

• Why is the price on the order page higher than that in your store?

  It's due to the VAT (Value Added Tax). The list price on our store does not include VAT. VAT is a general consumption tax assessed on the value added to goods and services and is borne ultimately by the final consumer. If you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.

  Tip: There is a special procedure for US organizations to place an order without sales tax only if our e-commerce provider receives proof of tax exemption prior to order placement. In other countries, such as in Europe, you can just enter your VAT number in the order form to learn more details.

• What’s the product delivery policy and is there an invoice？

  Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.

• What is the upgrade policy?

  For customers who have purchased "Lifetime Upgrades", it's free to get every major upgrade and every latest version. If you haven't yet received our upgrade email, please email to [email protected] to free get the latest license code and version.
  For customers who have purchased “Yearly Subscription”, you can get every major upgrade and every latest version until you cancel your subscription. Learn more

• What's your refund policy?

  We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.