By Teresa / Last Updated July 4, 2019

“Copy, but keep both files” in Windows 7 missing

"I’d like to copy files from USB flash drive to PC, files to folder, as usual. However, I lost the option ‘Copy, but keep both files’ in Windows 7. Need to keep both versions of files that has same file name due to work requirement. I remembered that it would rename the copying files with (1) thing before. How come that option been removed this time? Any suggestions will be appreciated."

Copy but keep both files missing

Many users on forums are discussing the problem that “Move, but keep both files” or “Copy, but keep both files” is disappeared during copying and wondering how. Here you’ve got several suspicious reasons.

Possible causes for why Windows 7 “Copy but keep both files” option missing

In general, when you copy a file from one place to another where contains the file with same name, you’ll receive a prompt window with three options, Copy and Replace, Don’t copy and the exact option in the example, Copy but keep both files. Nevertheless, why would the last one disappear? Following causes may account for that phenomenon.

  • Copying programs and protected files.

  • Copying from phones and devices that have different file system with the target drive.

  • Corrupted system files or incorrect versions of the system files.

  • Copy, but keep both files in Windows 10 missing.

For the last one, you may need to aware of that the option does not disappear, but just harder to find in Windows 10. When copying a file to destination folder where a same file name exists, you’ll get the alert with three options, Replace the files in the destination, Skip these files, and Let me decide for each file instead. Choose the last option and check both columns for saving both.

How to copy and keep both files in Windows 7?

To get file copied and both saved in Windows 7 or 10, the quickest solution is to copy files to a different path, like a different folder or new folder you just created. As for the corrupted or incorrect system files, follow these steps to try.

Run System File Checker Tool

1. Click Start and then type command prompt in the Search box. Right click Command Prompt from the list and select Run as administrator. Type your password if prompted.

2. At the prompt, type sfc /scannow and press Enter.

Test if you could find the Copy, but keep both files option while copying. If not, check the next solution.

Run System Restore Tool

Note: this method will return system files and settings to an earlier point in time. Create a backup for all newly created files or changes in advance if necessary.

1. Click Start and then type system restore in the Search box. Select System Restore from the list. Enter your password if prompted.

2. In the System Restore box, click Choose a different restore point. Click Next.

3. In the list of restore points, click a restore point that was created before the “Copy, but keep both files” missing in Windows 7. Click Next.

4. Click Finish. Your computer will restart and check if the problem exists.

Note that the second solution requires regular restore points creating. That is to say, if Windows did not create system restore points before, which is disabled by default, you’ll get no luck through that way. Therefore, a simple way on how to copy files and keep both is introduced below.

Transfer files in Windows 7/10 in easier way

AOMEI Backupper Standard is free file backup and sync tool that allows you to transfer files to another location easily with both files kept. To be specific, you create a sync task to specify source files and destination path. Edit the task name and you’ll get all files copied to destination, in a folder which has the same name as the task name.

Daily, Weekly and Monthly sync modes are supported. This tool is free for Windows 7 as well as Windows 10/8/XP/Vista. Download this freeware and have a try.

Free Download

1. Connect the involved external device to your PC if any. Install and run AOMEI Backupper.

2. Click Backup and then scroll down to find File Sync.

File Sync

3. Edit the task name, and then click Add Folder to add files you’d like to transfer or copy.

Add Folder

4. Now, select the destination, regardless of whether it contains files with same names.

Select Destination

6. Click Start Sync to start file transferring. You’ll find a folder with the same name as the task in destination containing all selected files.


  • Schedule: specify regular syncing in Daily, Weekly, or Monthly here. You can upgrade to enjoy the Event-trigger, USB plug in, and Real-time sync modes.


  • You can comment the task and enable email notification in Sync Options.

  • In Schedule > Advanced, the option Run missed sync at the next system startup will be ticked by default.

  • The Filter settings option in Step4 allows you to exclude/include certain files during copying, yet it is available in Professional and higher versions.


When you find “Copy, but keep both files” in Windows 7 missing, try SFC to check or select a different version from system restore points. Also, you can try the easy-to-use file transferring tool to make thing simpler.

Except for file syncing, AOMEI Backupper Standard is also a good assistant in backing up your Windows 7. You can create system backup image on a regular basis as disaster recovery. Powerful as it is, disk cloning feature is offered in the free edition as well.